ASHLEY ROGERS
Virginia Beach
Summary
Program management professional with extensive experience in Department of Defense practices, focusing on budget management and process improvement. Proven track record of enhancing program outcomes through effective stakeholder engagement and community outreach. Expertise in data analysis and employee training, driving operational excellence and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Services Operations Manager
Guardian Revival
04.2023 - Current
- Collaborate with the program director to enhance program capabilities and outcomes, ensuring continuous improvement
- Manage program budgets, prepare quarterly expense reports, and monitor financial performance
- Conduct biannual program reviews to refine processes, standard operating procedures (SOPs), and client-facing experiences
- Build and sustain community relationships through outreach events and partnerships with external organizations
- Organize and oversee recurring guardian gatherings and experiences, ensuring effective coordination, execution, and follow-up
- Maintain an accurate and up-to-date roster of guardian experience participants
- Recruit, onboard, and integrate new guardian experience participants into the program
- Facilitate post-experience activities, including payment processing and follow-up communications
- Supervise the Peer Leader Training Pipeline, ensuring consistent progress and compliance with program standards
- Maintain a current roster of peer leaders, tracking qualifications and certifications for operational readiness
- Plan, coordinate, and lead mental health and suicide prevention training sessions
- Collaborate with peer team chiefs to uphold training standards and streamline operational procedures
- Conduct routine outreach through in-person and virtual engagements to strengthen program visibility and participation
- Ensure the Guardian Resource Packet and digital database are consistently updated and accurate
- Maintain and oversee the Guardian Alliance database and network to foster collaboration and resource sharing
- Partner with the program director and marketing/media teams to create high-quality digital and printed materials that align with program goals
- Manage and update the organization’s website to ensure accurate, engaging, and up-to-date content, enhancing user experience and alignment with program objectives
- Regularly collaborate with other GR programs to ensure effective cross-collaboration and seamless communication
- Partner with the program director, talk line manager, and peer leaders to maintain uninterrupted talk line operations
- Oversee the talk line shift schedule to ensure consistent coverage and optimal staffing
- Track and manage peer leader compensation in collaboration with HR to ensure timely and accurate payments
- Coordinate with the Chief of Staff to equip peer leaders with operational tools, including phones, laptops, and other essential equipment
- Monitor and manage program inventory to maintain readiness and resource availability
- Plan, coordinate, and execute logistics for in-person events such as experiences, meet-and-greets, gatherings, and resource fairs
- Refine and update key program documentation, including the Program Operations Manual, Peer Leader Manual, and Guardian Resource Packets
- Pursued self-directed learning in Artificial Intelligence, applying acquired knowledge to enhance program management processes and streamline manual/documentation writing through automation, data-driven insights, and AI-assisted content generation.
Program Management Analyst
Client Solution Architects & E3R Inc.
09.2019 - Current
- Provide direct program management support to the Technical Director, Deputy Technical Director, and S&T APM for the Undersea Communications Integration Program Office.
- Lead development, coordination, and review of program briefs, acquisition documents, reports, data calls, and milestone tracking to support key initiatives such as POM development and Undersea C4I Program Reviews.
- Manage and optimize program schedules and event coordination, ensuring seamless communication with internal and external stakeholders (OPNAV, NAVWAR, COMSUBPAC, INDOPACOM).
- Drive process improvements by centralizing documentation, streamlining task prioritization, and eliminating duplication across the program office.
- Coordinate secure meetings, record detailed minutes, track action items to closure, and distribute comprehensive reports to ensure accountability and alignment.
- Supported the development of strategic initiatives, including the UUV Communications Assessment, Mission Profile Briefs, and the S&T Portfolio and Milestone chart, directly contributing to the integration of a new program of record.
- Facilitated S&T contract processes by reviewing proposals, tracking deliverables, and supporting technical evaluations, enhancing alignment between innovation and program requirements.
CNAF- General Clerk 3, Lead Defense Travel Administrator & Agency Program Coordinator
Island Creek Associates, LLC
San Diego
09.2018 - 09.2019
- Led Defense Travel System (DTS) operations for 850+ personnel as the Lead Defense Travel Administrator and Agency Program Coordinator, managing travel orders, expense reports, and routing approvals with zero discrepancies.
- Coordinated mission-critical government travel, reviewed and validated travel documents for accuracy and budget compliance, reducing excess spending by 20%.
- Oversaw Government Travel Credit Card (GTCC) program, resolving account issues, reducing delinquency by 90%, and delivering weekly financial reports to ensure compliance and accountability.
- Collaborated with CNAP Fleet leadership on quarterly budget planning and defense funding alignment, ensuring adherence to financial regulations.
- Managed personnel transactions (gains, losses, separations, retirements) using Transaction Online Processing System (TOPS), ensuring accuracy and timeliness.
- Developed and implemented Standard Operating Procedures (SOPs) to support cross-training and improve operational continuity; mentored and trained six team members.
- Delivered weekly reports on travel, budget, and personnel actions to senior leadership, supporting informed decision-making and organizational readiness.
Program Administrator Professional
US NAVY
02.2013 - 09.2018
- Provide administrative assistance to over 800 employees
- Trained oncoming assistants on duties and responsibilities including program management, counseling programs, tracking and scheduling personnel, and training requirements
- Facilitated and scheduled monthly command indoctrination, reserving venues, coordinating thirty program managers and outside vendors in to a weeklong curriculum, training new accessions on the standard operation procedures for the squadron
- Produced work center daily operational reference guide for a more streamlined training for future assistants
- Processed and tracked personnel correspondence regarding reenlistments, retirements, extensions, and schools to support career decisions, resulting in 100 percent accountability for work center
- Scheduled transition workshops for 150 employees preparing to separate from the Navy, supporting Department of Defense veteran’s opportunity to work act of 2012
- Processed 600-member career path goals in Navy Standard Integrated Processing System, ensuring members had concrete achievable short and long-term goals
- Assisted in command receiving a 99 percent score on the Career Information Program Review
Education
Master of Business Administration - Project Management
University of Phoenix
Tempe, AZ03-2022
Bachelor of Science Degree - Business Administration concentration in Project Management
University of Phoenix
San Diego, CA07-2019
Associate Degree - Business Administration
Community College of Vermont
Rutland, VT06-2012
Skills
- Program management
- Budget management
- Process improvement
- Data analysis
- Database management
- Event coordination
- Stakeholder engagement
- Employee training
- Community outreach
- Team leadership
- Microsoft office expertise
- Customer relationship management (CRM)
Certification
- Google Project Management Certificate
References
References available upon request.
Timeline
Peer Services Operations Manager
Guardian Revival
04.2023 - Current
Program Management Analyst
Client Solution Architects & E3R Inc.
09.2019 - Current
CNAF- General Clerk 3, Lead Defense Travel Administrator & Agency Program Coordinator
Island Creek Associates, LLC
09.2018 - 09.2019
Program Administrator Professional
US NAVY
02.2013 - 09.2018
Master of Business Administration - Project Management
University of Phoenix
Bachelor of Science Degree - Business Administration concentration in Project Management
University of Phoenix
Associate Degree - Business Administration
Community College of Vermont
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