Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Smith

Pulaski

Summary

Dynamic Front Desk Agent with proven expertise at Quality Inn, excelling in guest relations and problem-solving. Recognized for enhancing guest satisfaction through exceptional service and effective cash handling. Adept at managing high-volume operations while maintaining attention to detail, fostering repeat business through personalized experiences. Strong communicator with a commitment to operational excellence.

Overview

27
27
years of professional experience

Work History

Front Desk Agent

Quality Inn
05.2022 - Current
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Maintained accurate reservation records using property management system software.
  • Collaborated with housekeeping and maintenance teams to address guest needs effectively.
  • Assisted in training new front desk staff on operational procedures and customer service standards.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed guests and managed check-in/check-out processes efficiently.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Front Desk Agent

Knights Inn
09.2017 - 09.2021
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.

Secretary

Dodson Bros Pest Control
08.1998 - 05.2007
  • Managed scheduling and coordination of pest control services to enhance operational efficiency.
  • Assisted in maintaining accurate records of service requests and client interactions.
  • Provided exceptional customer support by responding to inquiries and resolving issues promptly.
  • Implemented office organization strategies that improved workflow and reduced response times.
  • Coordinated communication between technicians and clients to ensure service satisfaction.
  • Supported management in preparing reports and presentations for strategic planning sessions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

Education

High School Diploma -

Pulaski County High School
Dublin, VA
05.1998

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Listening skills
  • Clerical duties
  • Documentation
  • Registration processing
  • File management
  • Bookkeeping
  • Automated telephone systems
  • Lobby oversight
  • Computer skills
  • Problem-solving
  • Phone and email etiquette
  • Detail-oriented
  • Data entry
  • Data gathering

Timeline

Front Desk Agent

Quality Inn
05.2022 - Current

Front Desk Agent

Knights Inn
09.2017 - 09.2021

Secretary

Dodson Bros Pest Control
08.1998 - 05.2007

High School Diploma -

Pulaski County High School

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Ashley Smith