Ashley Velazquez
Richmond
Summary
Knowledgeable with solid background in managing teller operations and enhancing customer service. Successfully led teams to ensure efficient transaction processing and compliance with banking regulations. Demonstrated ability to train new employees and streamline workflows to improve productivity.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
10
10
years of professional experience
Work History
Armed Guard
Inter-Con Security Systems, Inc.
Richmond, VA
11.2025 - Current
- Oversaw premises to uphold safety and security standards for personnel and property.
- Executed regular patrols to identify and prevent potential security breaches.
- Managed response to alarms and emergencies, ensuring coordination with local law enforcement.
- Established access control measures to verify identities of individuals entering facilities.
- Compiled comprehensive incident reports, ensuring meticulous documentation for future reference.
- Facilitated training sessions for new guards on company policies and safety procedures to enhance team performance.
- Implemented surveillance systems to monitor activities and proactively identify suspicious behavior.
Unarmed Security Guard
Top Guard Security
Richmond, VA
01.2025 - 11.2025
- Conducted regular monitoring of premises to enhance security measures and protect the well-being of all individuals present.
- Performed systematic patrols to enhance safety and security by identifying potential hazards and suspicious behaviors.
- Reacted swiftly to incidents and alarms, prioritizing safety and risk mitigation.
- Compiled and organized daily activity logs and incident reports to facilitate management oversight.
- Supported customer experience by assisting visitors with directions, addressing questions, and meeting various needs.
- Implemented access control measures by verifying entry rights and denying access to unauthorized individuals to maintain safety standards.
- Facilitated client satisfaction through effective communication and resolution of concerns while maintaining professionalism.
- Performed detailed assessments of facilities to enhance safety protocols and ensure security compliance.
Bank Teller
Atlantic Union Bank
Richmond, VA
12.2023 - 01.2025
- Executed customer transaction processing with precision and efficiency.
- Facilitated customer inquiries regarding account services and product offerings.
- Ensured cash drawer integrity by executing regular balancing procedures.
- Oversaw daily administrative tasks to enhance branch operations.
- Facilitated team collaboration to optimize customer service strategies.
- Addressed customer issues promptly to enhance satisfaction and retention.
- Instructed clients on digital banking tools, enhancing user engagement.
- Oversaw high-volume transactions during peak hours, ensuring meticulous attention to detail for optimal customer experience.
- Ensured accurate balancing of cash drawers at shift end, minimizing discrepancies in financial records.
- Resolved customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Analyzed customer financial needs to build trust and enhance sales opportunities.
- Cultivated and enhanced customer relationships through effective interpersonal and communication strategies.
- Oversaw currency and coin counting and packaging operations.
- Executed daily audits of cash drawer to ensure accuracy and adherence to bank policies.
- Managed cash drawer reconciliation and addressed discrepancies to ensure accurate financial reporting.
- Detected fraudulent activities through meticulous transaction monitoring and promptly reported suspicious findings to management.
- Cultivated a welcoming branch environment by ensuring a clean and organized workspace for staff and customers.
Customer Care Representative
Wells Fargo & Company
Glen Allen, VA
09.2021 - 11.2023
- Managed resolution of customer inquiries to enhance satisfaction and promote retention.
- Guided clients in understanding and utilizing banking products and services to enhance financial decision-making.
- Maintained accurate documentation of customer interactions within CRM system to enhance service continuity.
- Developed and delivered comprehensive training programs to enhance new staff's understanding of customer service standards.
- Engaged with cross-functional teams to improve efficiency and effectiveness of service delivery operations.
- Evaluated existing processes to uncover opportunities for improvements aimed at increasing operational efficiency.
- Analyzed customer feedback to identify complex issues and executed targeted solutions to enhance customer satisfaction.
- Created and organized knowledge base materials to support rapid issue resolution among team members.
- Delivered exceptional service to a large customer base each day, prioritizing customer satisfaction and fostering a welcoming environment.
- Handled high call volume to ensure seamless customer interactions and satisfaction.
- Enhanced customer support by maintaining comprehensive product knowledge and providing accurate information.
- Enhanced customer satisfaction by actively listening and responding with empathy to foster positive interactions.
- Utilized multiple computer systems and applications to efficiently locate and access necessary information.
- Implemented strategies to streamline call response times, ensuring improved customer satisfaction and service efficiency.
- Employed CRM systems to enhance customer relationship management by accurately documenting interactions and updating account details.
- Recorded call information and resolutions in internal database to support efficient information retrieval.
- Addressed customer grievances promptly, utilizing targeted strategies to improve overall experience.
- Collaborated with team members to achieve and exceed call center performance targets.
- Engaged in weekly team discussions to identify challenges and collaboratively develop solutions aimed at improving overall departmental efficiency.
- Utilized constructive feedback from supervisors to refine skills and improve customer service delivery.
- Conducted comprehensive training for new hires to enhance understanding of customer service excellence.
- Educated customers on billing payment processing and support policies to enhance understanding and compliance.
Bank Teller
Wells Fargo & Company
Richmond, VA
09.2019 - 09.2021
- Facilitated training initiatives for new hires, fostering a supportive environment.
- Cultivated client trust through strict confidentiality and safeguarding of sensitive financial information.
- Executed customer transaction processing efficiently to enhance service speed.
- Addressed customer issues promptly to enhance client satisfaction and loyalty.
- Enhanced customer satisfaction through efficient transaction processing and prompt resolution of account inquiries.
- Delivered exceptional customer service to enhance client retention and loyalty.
- Facilitated provision of customer records, account statements, and check copies.
- Executed precise, high-volume currency counts using both manual and automated methods.
- Recorded cashier's checks and transactions to ensure precise account documentation.
- Executed cash reconciliation procedures to ensure drawer security.
- Executed audits of fellow teller currency to ensure compliance with dual-control procedures.
- Facilitated branch management in attaining operational excellence by ensuring compliance with regulatory guidelines and internal procedures.
- Enhanced efficiency within teller line by disseminating best practices among colleagues.
- Executed accurate processing of loan payments to enhance operational efficiency.
- Surpassed personal sales targets consistently by actively engaging with customers and assessing financial needs.
- Facilitated customer support for compromised debit card issues and issued replacement credentials.
- Executed orders for customer checks and verified starting numbers for accuracy.
- Facilitated collaboration among team members to exceed monthly sales targets.
- Executed removal of mutilated currency from circulation to ensure integrity of monetary system.
- Executed accurate disbursement of cash and checks while ensuring security of cash drawers.
- Ensured accuracy in maintaining customer transaction records in accordance with bank procedures.
- Oversaw monitoring and reporting of suspicious activity in accordance with bank security policies.
- Sourced and qualified sales opportunities, directing customers to branch partners in financial services.
Lead Reference Technician
Bon Secours St. Mary's Hospital
Richmond, VA
06.2017 - 08.2019
- Facilitated collaboration among multidisciplinary teams to optimize service delivery.
- Ensured safety compliance by rigorously following established protocols and guidelines.
- Exhibited adaptability in response to emerging challenges and technologies, facilitating rapid skill acquisition.
- Engaged in continuous learning initiatives to enhance knowledge of industry trends and technological advancements.
- Facilitated project management teams by providing expert technical guidance to ensure successful project completions.
- Monitored system performance to ensure reliable network connectivity and implemented necessary adjustments.
- Streamlined operational efficiency by automating repetitive technical tasks.
- Executed comprehensive diagnostics to pinpoint issues contributing to reduced system downtimes.
- Oversaw meticulous record-keeping of maintenance activities to ensure compliance with industry standards.
- Facilitated collaboration among internal departments to enhance productivity and efficiency.
Specimen Processor
Bon Secours St. Mary's Hospital
Richmond, VA
05.2016 - 06.2017
- Executed processing of patient specimens for laboratory analysis while ensuring strict adherence to safety protocols.
- Oversaw accurate record-keeping of specimen collection and tracking within laboratory information systems.
- Facilitated training sessions for new staff on specimen handling procedures and best practices.
- Facilitated collaboration with healthcare team to prioritize urgent specimen processing requests.
- Executed routine quality control checks to uphold regulatory compliance standards.
- Optimized specimen processing workflows to enhance efficiency and reduce turnaround time for test results.
- Established inventory management system to enhance tracking of lab supplies and reagents.
- Addressed specimen identification discrepancies by facilitating effective communication with clinical staff.
- Ensured compliance with safety protocols during hazardous material handling.
- Monitored and enforced compliance with safety protocols while managing biohazardous materials during specimen processing tasks.
- Executed processing of high volumes of time-sensitive specimens, ensuring adherence to accuracy and quality standards.
- Cultivated robust relationships with internal departments to enhance communication channels for efficient issue resolution regarding specimens and testing requirements.
- Established and maintained an organized work environment through implementation of efficient storage and tracking systems for specimens.
- Optimized laboratory efficiency through precise specimen sample processing and labeling.
- Ensured accuracy of test results by swiftly resolving discrepancies and issues related to specimen quality identification and documentation.
- Minimized errors in specimen data entry by implementing rigorous review processes and maintaining meticulous attention to detail.
- Streamlined specimen preparation for shipment to external testing facilities, ensuring compliance with packaging guidelines and regulatory standards.
- Ensured strict adherence to confidentiality standards while managing sensitive patient information and test data.
- Managed inventory levels through consistent monitoring of supplies and proactive stock ordering.
- Fostered a positive workplace culture through consistent demonstration of professionalism, reliability, and adaptability under pressure.
- Facilitated collaboration among laboratory staff to enhance procedural development and optimize lab productivity.
- Facilitated regular training sessions to enhance team knowledge and skills in new processing techniques.
- Established new specimen tracking system to enhance traceability and minimize lost specimens.
- Minimized specimen contamination by rigorously implementing sterilization protocols.
Education
High School Diploma -
Armstrong High School
Richmond, VA2015
Skills
- Maintaining confidentiality
- Incident documentation
- Facility security
- First aid and CPR
- Computer skills
- Report writing
- Staff assistance
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Punctuality
Timeline
Armed Guard
Inter-Con Security Systems, Inc.
11.2025 - Current
Unarmed Security Guard
Top Guard Security
01.2025 - 11.2025
Bank Teller
Atlantic Union Bank
12.2023 - 01.2025
Customer Care Representative
Wells Fargo & Company
09.2021 - 11.2023
Bank Teller
Wells Fargo & Company
09.2019 - 09.2021
Lead Reference Technician
Bon Secours St. Mary's Hospital
06.2017 - 08.2019
Specimen Processor
Bon Secours St. Mary's Hospital
05.2016 - 06.2017
High School Diploma -
Armstrong High School