Ashley Waters
Inova Loudoun Hospital
Fredericksburg
9
years of professional experience
Detail-oriented Clinical Mental Health Counseling master's student with six years of experience in client-centered administrative support. Expertise in managing confidential information, maintaining accurate records, and tracking documentation. Experienced in handling inquiries and supporting clinical and administrative teams to enhance client care and operational efficiency.
Work History
Administrative Assistant
1 Year 1 Month- Streamlined filing system, entered data, and performed clerical tasks to support organizational efficiency.
- Coordinated with vendors, contractors, and professional services personnel to process orders and communicate instructions effectively.
- Managed filing system, entered data and completed other clerical tasks.
- Managed employee records on database to maintain accuracy and update information.
- Handled confidential and sensitive information with discretion and tact.
Front of House Team Member
1 Year 9 Months- Fostered effective communication with customers and team members, enhancing guest satisfaction and loyalty.
- Adapted to dynamic environments, effectively managing high-volume customer interactions while ensuring a positive experience.
- Facilitated team communication and collaboration, streamlining tasks to support smooth operations and timely service.
- Handled transactions accurately, demonstrating attention to detail and responsibility in cash and digital payment methods.
Member Relations Associate
3 Months- Delivered timely support to member institutions through multiple communication channels, including email, chat, and video conferencing.
- Configured and updated member application information, enhancing user experience and satisfaction.
- Conducted virtual training sessions and weekly check-ins, aligning member institutions with industry trends and relevant data.
- Effectively assisted with research, documentation, and troubleshooting, utilizing technology platforms including Salesforce CRM, Google Apps, and conferencing tools.
- Collaborated with teams to develop client-centered support strategies, improving problem-solving capabilities.
Manager
6 Years 2 Months- Led and mentored a team of 15+ employees, fostering a supportive and productive work environment.
- Ensured compliance with safety, quality, and service standards, enhancing customer satisfaction and trust.
- Managed inventory and budgetary goals alongside closing procedures, ensuring precision in financial operations.
- Developed conflict resolution strategies to maintain team cohesion and effectiveness during high-pressure situations.
Education
Master of Arts - Clinical Mental Health Counseling
Expected in May 2027
Bachelor of Science - Psychology
Skills
Administrative Support
Confidential Document Handling
Document confidentiality
Data management
Office management
Technical Proficiency
Data management
Critical Thinking
Customer service
Timeline
Administrative Assistant
Inova Loudoun Hospital
07.2025 - CurrentRead More
Front of House Team Member
Blind Elk Taproom
08.2023 - 05.2025Read More
Member Relations Associate
Common App
05.2023 - 08.2023Read More
Manager
Chick-fil-A
03.2017 - 05.2023Read More
Lees-McRae College
Bachelor of Science from Psychology
Read More
Liberty University
Master of Arts from Clinical Mental Health Counseling
Read More