Ashley Webb
Hillsville
Summary
Administration support specialist known for high productivity and efficiency in completing tasks. Possesses specialized skills in data management, digital archiving, and metadata standards. Excels in organization, time management, and problem-solving to enhance operations and accuracy of data entry.
Experienced in managing customer inquiries and complaints, contributing to enhanced service delivery and customer satisfaction. Demonstrated ability to collaborate with cross-functional teams to streamline processes, resulting in reduced response times for customer requests. Proficient in digital inventory management systems, ensuring accurate cataloging and item visibility during auction previews. Developed training programs for new staff, which improved team performance and service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Richardson Waste Management
Woodlawn
10.2025 - 02.2026
- Managed customer inquiries and complaints efficiently, enhancing service delivery and contributing to improved customer satisfaction.
- Developed and implemented training programs for new staff, resulting in increased team performance and improved service quality.
- Collaborated with cross-functional teams to streamline processes, which led to reduced response times for customer requests.
- Processed invoices, billing rates and haul rates
Cataloger
Valley Auctions, LLC
Dublin
08.2024 - 10.2025
- Cataloged items for auctions using digital inventory management systems.
- Assisted in organizing auction previews to enhance item visibility.
- Researched item details to ensure accurate descriptions and valuations.
- Collaborated with team members to maintain organized auction listings.
- Communicated with clients regarding item submissions and auction processes.
- Identified opportunities for improvement within current cataloging processes.
- Trained staff members on proper cataloging techniques.
Pawnbroker
Gardeners Pawn
Hillsville
10.2019 - 08.2024
- Evaluated pawned items for authenticity and value.
- Assisted customers with transactions and inquiries effectively.
- Managed inventory of pawned merchandise and storage organization.
- Processed payments and maintained accurate financial records.
- Provided information on loan terms and policies to clients.
- Resolved customer complaints with professionalism and care.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
Scale House Operator
Salem Stone
Galax
01.2017 - 10.2019
- Operated scale house to weigh and record incoming and outgoing materials.
- Managed data entry for transactions in the scale house system.
- Coordinated with drivers to ensure accurate material measurements.
- Communicated with dispatch to verify load details and delivery schedules.
- Monitored equipment functionality to ensure accurate weight readings.
- Greeted customers, directed haulers and answered questions accurately.
- Maintained accurate records of incoming and outgoing shipments.
Executive Assistant
Family Counseling and Psychiatry
Kennett
10.2013 - 05.2016
- Coordinated scheduling for counseling sessions and staff meetings efficiently.
- Managed confidential client records and ensured compliance with privacy regulations.
- Assisted in preparing materials for workshops and community outreach programs.
Education
Carroll County High School
Hillsville, VASome College (No Degree) - Business Administration
Southeast Missouri State University
Cape Girardeau, MOSkills
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Document preparation
- Digital inventory management
- Quality control
- Filing and data archiving
- Phone etiquette
- Data entry
- Advanced MS office suite
- Verbal and written communication
- Customer inquiry management
- Complaint resolution
- Service delivery optimization
Certification
- Certified Microsoft Professional
References
References available upon request.
Timeline
Customer Service Representative
Richardson Waste Management
10.2025 - 02.2026
Cataloger
Valley Auctions, LLC
08.2024 - 10.2025
Pawnbroker
Gardeners Pawn
10.2019 - 08.2024
Scale House Operator
Salem Stone
01.2017 - 10.2019
Executive Assistant
Family Counseling and Psychiatry
10.2013 - 05.2016
Carroll County High School
Some College (No Degree) - Business Administration
Southeast Missouri State University