Ashley Wilson
Summary
Accomplished Sr Sales Engineer at Decisions LLC, I leveraged deep expertise in product demonstration and interpersonal communication to exceed customer expectations, resulting in a significant 80% increase in sales revenue. Skilled in solution selling and customer relationship building, I consistently achieved an 85% win rate, demonstrating a strong ability to drive business growth and develop productive networks.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Sr Sales Engineer
Decisions LLC
07.2021 - Current
- Developed and delivered Proof of Concept (POC) presentations that consistently exceeded customer expectations and requirements
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Built professional relationships at an 85% win rate, and a 80% increase in sales revenue with a 61 day average sales cycle
- Leveraged our platform's integration capabilities as the SME of product API/REST integration and Repository service for a CI/CD pipeline
- Included created training material for other SE teammates based on SaaS technology
- Trained and mentored junior sales engineers on product features and sales techniques
- Developed product presentations that clearly demonstrated the value proposition of the product, resulting in a 40% increase in sales opportunities
- Traveled domestically and internationally to deliver product training of Decisions no-code platform, resulting in >85% win-rate in our sales cycle for related opportunities.
- Traveled 25 - 50% for prospecting events and conferences during tenure.
Mobile Expert
T-Mobile
02.2018 - 07.2021
- Developed and implemented a sales playbook that standardized sales techniques, resulting in a 71% improvement in sales conversion rate
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Analyzed customer feedback to identify pain points and implemented solutions that improved customer satisfaction by H53
- Resolved customer complaints and issues in a courteous and professional manner.
Product Zone Specialist
Apple
06.2016 - 02.2018
- Greeted customers and provided knowledgeable assistance in product selection, resulting in a 913 increase in customer satisfaction
- Collaborated with colleagues to ensure efficient workflow and customer service
- Monitored store security and enforced loss prevention policies.
Motorcycle Service Representative
GEICO
06.2013 - 06.2016
- Generated weekly reports summarizing customer feedback and trends, providing valuable insights to management
- Resolved customer issues and complaints quickly and professionally
- Handled 51W customer calls per day and resolved customer queries with a 813 satisfaction rate.
Education
Bachelor of Science - IT & Project Management
Colorado Technical University
Colorado Springs, CO05-2018
Skills
- Product demonstration
- Pricing strategy
- Customer relationship building
- Sales presentations
- Sales Training
- Pipeline Maintenance
- Sales funnel management
- RFP development
- Solution selling
- Interpersonal Communication
- Written Communication
- Problem-solving abilities
Accomplishments
- Supervised team of 12 staff members.
- Achieved $400,000+ ARR Closed Opportunities by completing POCs and RFPs with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Timeline
Sr Sales Engineer
Decisions LLC
07.2021 - Current
Mobile Expert
T-Mobile
02.2018 - 07.2021
Product Zone Specialist
Apple
06.2016 - 02.2018
Motorcycle Service Representative
GEICO
06.2013 - 06.2016
Bachelor of Science - IT & Project Management
Colorado Technical University
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