Ashlyn Beach
Newport News
Summary
Ambitious sales professional with experience in customer service, merchandising, and customer relations. A strong work ethic and adaptability have allowed for success in various retail roles. Educational background shows strengths in creativity and communication, which perfectly align with continued work in sales or a diverging career path.
Overview
4
4
years of professional experience
Work History
Lead Beauty Advisor
Sephora at Kohl's
Newport News
06.2024 - Current
- Uphold Sephora's sales goals by forming relationships with clients, actively listening to their needs, and engaging in upselling tactics.
- Merchandise products and update displays with attention to detail, cleanliness, and in accordance with Sephora’s standards.
- Hold direct responsibility for stockroom organization, inventory handling, and weekly truck unload.
- Resolve conflicts that arise from unsatisfied clients, or among other beauty advisors.
- Communicate verbally and via email with beauty advisors, the Beauty Team Lead, and Kohl’s management.
Operations Lead
Kohl's
Newport News
10.2022 - 06.2024
- Multitask incoming online orders with in-store pickups, inventory replenishment, and loading customer Amazon returns onto a truck.
- Fulfill online orders accurately, and within a specific time limit.
- Oversee the organization of multiple stockrooms.
- Assist management with store projects (e.g., moving product fixtures, seasonal displays).
Sales Associate
Kohl's
Newport News
04.2022 - 10.2022
- Provide excellent service at the register, sales floor, and customer service desk.
- Problem-solve customers' issues with both Kohl's and Amazon returns.
- Manage the morning cash office – counting multiple registers, moving money between the change drawer and safe, and preparing large amounts of cash for deposit.
Merchandise Associate
Walt Disney World Resort
Orlando
08.2021 - 02.2022
- Uphold Disney’s standards of exceptional guest service by keeping a positive attitude, reacting with empathy, and utilizing every resource available to support guests.
- Operate a cash register for guest purchases, returns, and shipping orders.
- Provide information and contracts to guests regarding stroller, wheelchair, and electric scooter rentals.
- Maintain an independent schedule for specific shifts (i.e., floor stock schedules).
Education
Bachelor of Arts - English Composition
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2021
High School Diploma -
Roanoke Rapids High School
Roanoke Rapids, NC06-2017
Skills
- Team leadership
- Problem solving
- Customer service
- Creative writing
- Editing and proofreading
- Multitasking
- Organization
- Sales
References
References available upon request.
Timeline
Lead Beauty Advisor
Sephora at Kohl's
06.2024 - Current
Operations Lead
Kohl's
10.2022 - 06.2024
Sales Associate
Kohl's
04.2022 - 10.2022
Merchandise Associate
Walt Disney World Resort
08.2021 - 02.2022
Bachelor of Arts - English Composition
University of North Carolina At Chapel Hill
High School Diploma -
Roanoke Rapids High School
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