Results-driven operations manager with expertise in performance evaluation, customer service, and inventory control. Proven ability to enhance team productivity and optimize daily operations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dominoes Pizza
Fredericksburg
09.2024 - 02.2026
Supervised daily operations including scheduling shifts, assigning duties.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Evaluated individual and team business performance and identified opportunities for improvement.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Established processes for monitoring customer satisfaction levels.
Created reports on sales trends, inventory levels, and financial data.
Implemented inventory control measures to minimize waste and optimize stock levels.
Maintained accurate records of sales transactions using point-of-sale systems.
Shift Leader
Dollar General Market
Spotsylvania
07.2020 - 08.2024
Checked orders for quality and completeness.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.