Ashonti Watters

• Builds and maintains relationships with clients to provide ongoing support.
• Collects relevant health information from customers to understand their specific health needs.
• Educates customers on the benefits of early health screenings, which improve length and quality of life through the prevention and early detection of chronic/major conditions.
• Uses a consultative yet personable approach to recommend medically relevant services, while converting leads and meeting sales goals.
• Schedules appointments and collect payments via phone.
• Maintains up-to-date knowledge on HIPPA policies, and abides by regulations
• Maintains highest level of professionalism at all times.

• Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), Confers with customer by telephone in attempt to determine reason for overdue payment, reviews terms of sale, service, or credit contract with customer; takes appropriate action if customer disputes account.
• Manages over 150 calls per day.
• Request appropriate forms and letters to customers to notify of transfer of account to company.
• Encourage payment of delinquent accounts or confirm an agreement resolve accounts.
• Record info about financial status of customers and status of collection efforts using automated collections software.
• Establish payment schedule and grant extensions of payment deadline

Authorize settlements, settle accounts within limits authorized; otherwise obtain necessary info and confer with Supervisor or Assistant Vice President.

• Strictly adhers to all internal controls pertaining to proper handling of sensitive customer information.

• Prospects through a high volume of B2B outbound calls using strong cold-calling and business development skills to sell online marketing tools to Real Estate Agents and Brokers.
• Qualified potential new customers.
• Grows existing business relationships and acquire new ones.
• Seek business opportunities by evaluating prospects and their purchasing authorities with the Real Estate Industry.
• Recommend new or add-on services to clients based on their current product and services portfolio and what will benefit them most.
• Advise customers when making purchasing decisions.
• Give client support through all stages of the sale. Keep accurate records of all sales and prospecting activities.
• Resolve customer complaint and disputes.

• Greet Customers warmly and ascertain problem or reason for calling.
• Handled customer inquiries and suggestions courteously and professionally.
• Assist with the placement of orders, refunds, or exchanges.
• Collect payment in person and via phone.
• Cancel or upgrade accounts.
• Suggest solutions when product malfunctions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.