Ashton De Luca
Ashburn
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Assistant Manager/Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Dental Assistant
Little Smiles Dentistry Chldrn
10.2023 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Swim Instructor/Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
12.2022 - 10.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
Host
Cooper’s Hawk Winery & Restaurant
08.2022 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Server/Hostel Receptionist
Himalayan Wild Yak
11.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - It Management
American Public University System
Charles Town, WV06.2026
High School Diploma -
Briar Woods High School
Ashburn, VA06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Hospitality services
Certification
Certified Pool Operator
CPR Certification
First Aid Certification
Supplementary Oxygen Support
Preventing Bloodborne and Airborne Pathogens
Timeline
Front Desk Receptionist/Assistant Manager/Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
11.2023 - Current
Dental Assistant
Little Smiles Dentistry Chldrn
10.2023 - 11.2023
Swim Instructor/Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
12.2022 - 10.2023
Host
Cooper’s Hawk Winery & Restaurant
08.2022 - 11.2022
Server/Hostel Receptionist
Himalayan Wild Yak
11.2021 - 06.2022
Bachelor of Science - It Management
American Public University System
High School Diploma -
Briar Woods High School
Certified Pool Operator
CPR Certification
First Aid Certification
Supplementary Oxygen Support
Preventing Bloodborne and Airborne Pathogens
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