Results-driven professional experienced in dispatch operations and training. Known for attention to detail and effective problem-solving, contributing to improved response times and team performance.
Overview
4
4
years of professional experience
Work History
Dispatcher
Protos Security
Roanoke, VA
12.2024 - Current
Responded promptly to emergency situations, ensuring swift action and effective resolution.
Assisted in training new staff on dispatch protocols and operational standards for efficiency.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Demonstrated adaptability in evolving situations
Package Handler
UPS
Roanoke, VA
08.2023 - 06.2024
Operated package sorting equipment to ensure timely and accurate processing of shipments.
Followed safety regulations to maintain safe work environment.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
Walmart
Roanoke, VA
06.2022 - 07.2023
Assisted customers with product inquiries and resolved issues promptly.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Monitored inventory levels at checkout and communicated restocking needs to management.
Welcomed customers and helped determine their needs.