Ashtyn Pfeiff
Culpeper
Summary
Veterinary Assistant role requires effective animal handling and patient monitoring skills, demonstrated through experience in a clinical setting. Responsibilities included greeting clients and their pets, assisting with administrative tasks such as scheduling appointments, and maintaining accurate medical records. Ensured compliance with safety protocols while providing support to veterinary technicians, contributing to a smooth operational flow during peak hours. Developed strong client relationships through attentive communication and follow-up, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Prince William Animal Hospital
Manassas
03.2025 - Current
- Responded promptly to emergency
- Ensured that all safety protocols were followed while handling animals in the facility.
- Kept track of client's payment history and updated account information accordingly.
- Greeted clients and their pets upon arrival at the clinic.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
Customer Service Representative
Martins Grocery Store
Culpeper
07.2022 - 03.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Shift Leader
Bruster's Real Ice Cream
Culpeper
06.2021 - 07.2022
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored employee performance and provided feedback for improvement.
Education
GED -
Culpeper County High School
Culpeper, VA05-2022
Skills
- Animal handling
- Patient monitoring
- Medical record management
- Client communication
- Computer knowledge
- Giving and receiving professional feedback
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Procedure support
- Reception duties
- Animal safety
Timeline
Veterinary Assistant
Prince William Animal Hospital
03.2025 - Current
Customer Service Representative
Martins Grocery Store
07.2022 - 03.2025
Shift Leader
Bruster's Real Ice Cream
06.2021 - 07.2022
GED -
Culpeper County High School