Asia Jenkins
Richmond
Summary
Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
11
11
years of professional experience
Work History
Operation Associate
UZURV
Richmond, VA
08.2025 - Current
- Monitor daily ride operations, ensuring compliance with safety standards and operational SOPs
- Act as the primary point of contact for service disruptions, accidents, or driver issues, making quick decisions to resolve them.
- Communicate with drivers and riders to ensure smooth, on time, and safe transportation experiences.
- Use tools like slack to track performance metrics and identify root cause of operational issues.
Customer Service Representative / Appointment Scheduler
The Bowen Group
10.2022 - 09.2024
- Assisted customers with inquiries about VA services by clarifying questions to address complex requests. Recorded service requests and customer information in a CRM system within set time frames. Utilized multi-screen systems to enhance workflow and communicate effectively with VA employees, external agencies, and the public.
- Assisted in training new customer service representatives, enhancing team performance and knowledge base.
- Resolved customer inquiries through phone and email, ensuring timely and effective communication.
Customer Service Representative
CareCentrix
01.2018 - 09.2022
- Provided responsive and empathetic customer service by connecting with clients and addressing needs. Assisted with support requests, payment processing, and issue resolution to promote customer satisfaction.
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
- Managed complex service issues, coordinating with internal teams to facilitate effective resolutions.
- Provided exceptional support during high-volume periods, maintaining composure and accuracy under pressure.
Call Center Representative
Dominion Outsourcing
01.2015 - 10.2017
- Assisted customers by adapting to changing needs and providing excellent service in a busy environment. Listened to customer feedback, made follow-up calls, and built strong relationships to support customer loyalty and satisfaction.
- Utilized CRM software to document interactions and maintain accurate customer records.
- Streamlined call routing processes to enhance response times and customer satisfaction.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Huguenot High School
Richmond, VA06-2015
Skills
- Strong Communication Skills
- Customer Service
- Problem Solving
- Time Management
- Relationship Management
- CRM Systems Proficiency
- Verbal and written communication
Timeline
Operation Associate
UZURV
08.2025 - Current
Customer Service Representative / Appointment Scheduler
The Bowen Group
10.2022 - 09.2024
Customer Service Representative
CareCentrix
01.2018 - 09.2022
Call Center Representative
Dominion Outsourcing
01.2015 - 10.2017
High School Diploma -
Huguenot High School