Asia Strickland
Richmond
Summary
Adept at enhancing customer satisfaction and streamlining training processes, I leveraged critical thinking and Microsoft Excel skills at Maximus to increase employee retention through targeted training interventions. My background spans patient care to sales, consistently building relationships and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Tender Loving Care Llc
04.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Training Coordinator
Maximus
12.2021 - 03.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Increased employee retention rates through targeted training interventions and career development opportunities.
Customer Service Representative
Maximus
09.2019 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Conn's Home Plus
08.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Health Education
Manchester High School
Chesterfield, VA09.2011
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Care plan management
- Client documentation
- Patient transportation
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
Timeline
Home Health Aide
Tender Loving Care Llc
04.2024 - Current
Training Coordinator
Maximus
12.2021 - 03.2024
Customer Service Representative
Maximus
09.2019 - 03.2024
Sales Associate
Conn's Home Plus
08.2018 - 09.2019
Health Education
Manchester High School
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