Asiah Green
Arlington
Summary
High-energy, data-driven and detail-oriented leader with almost 10 years of experience working both FOH/BOH and administrative support for a leading retailer known for offering exemplary customer service. Expert in Microsoft Suite.
Overview
8
8
years of professional experience
Work History
Inventory Manager
Nordstrom Rack
03.2025 - Current
- Trained and mentored team members on inventory management best practices for inbound processing, processing over +400k units YTD.
- Monitored and reported daily on inventory KPI metrics.
- Streamlined inbound processing to over 100 PPH in Q1,expediting and improving speed-to-floor standard.
- Analyzed inventory data to forecast demand trends, supporting informed scheduling and labor allocations decisions
- Reduced stock discrepancies with thorough monitoring of inventory levels through weekly RFID all-store count and timely resolution of issues.
- Improved order fulfillment rates from 18% reject rate in Q1 to 7.8% in Q3 by closely monitoring stock errors and resolving known issues.
- Maximized storage capacity by effectively organizing stockroom layout and implementing space-saving techniques.
Shoe Department Manager
Nordstrom Rack
04.2024 - 03.2025
- Managed +25k unit shoe department operations to maintain high standards through daily implementation of systems and processes.
- Developed and implemented training programs to enhance team members' customer service skills and product expertise.
- Developed and implemented visual merchandising techniques to enhance shopping experience and drive sales.
- Conducted daily analysis of sales data to inform stock adjustments and maximize profit margins.
- Facilitated ongoing professional development for staff by conducting performance reviews and providing actionable feedback.
- Implemented effective merchandise displays and strategic promotions to drive a 5% year-to-date increase in the shoe sales.
Inventory Control Manager
Nordstrom Rack
12.2021 - 05.2023
- Drove store year-end results to 10.3M (the store’s largest volume yet) by ensuring departments achieve shrink and unit variance goals
- Supported cross-functional teams in the area of fulfillment, inventory processing, price auditing, and delivery KPIs
- Responsible for receiving, processing and auditing over 200k units of inbound freight
- Responsible for overseeing the accurate and responsible adjustment of inventory data
- Produced over 150 pieces per hour saving an average of 20% on labor demand for the year
- Led and organized weekly/quarterly accuracy walks with store and district leadership
- Led and organized bi-yearly physical inventory planning, prep and execution store wide
- Two-time “Leader of the Quarter” nominee—nominated in Q1 and Q3 — within first year of role.
Assistant Fulfillment Manager
Nordstrom
09.2021 - 12.2021
- Drove fulfillment goals, maintaining under 15% rejection rate
- Trained and coached on expectations to deliver the highest standard on fulfilling, processing, packing and shipping orders through high engagement and follow-through
- Oversaw the onboarding, training and mentorship for over 25 new hires during peak season at Nordstrom’s flagship location
Assistant Service Experience Manager
Nordstrom Rack
10.2020 - 09.2021
- Won 2020 Q4 Cash Call, delivering on an increase against LY with 810 new accounts vs. 788 new accounts.
- Implemented successful systems and processes for ship-to-store launch in October 2020
- Mentored and led a team +20 people to win on individual metrics of rewards, genius deals, e-receipts, and exceptional customer service and maintained overall high CSAT scores
- Maintained and coached on cashroom standards and processes to ensure accurate cash balancing void of errors
Assistant Merchandising and Inventory Manager
Nordstrom Rack
06.2019 - 10.2020
- Managed a team of +10 employees to implement systems and processes relevant to the Rack Playbook
- Collaborated with SEM to reach account metrics through consistent coaching and accountability of the merchandising team
- Supported department manager in the floor-ready execution of product merchandising and floor refreshing
- Monitored product sales volume, and KPI’s to increase and attract business
Store Administrator
Nordstrom Rack
07.2017 - 10.2019
- Maintained and analyzed sales, budget reports, and spreadsheets in consultation with the store manager
- Supported the success of the store by coordinating and planning customer events as well as team member events, which included district-wide meetings and rallies
- Managed important calendar events for store leadership on a daily, weekly, and quarterly basis, not limited to interviews, events, etc.
- Responsible for managing the full cycle of new hire onboarding process, I.e. processing I-9, and all relevant paperwork and documentation in alignment with federal and state work authorization requirements, training, etc.
- Responsible for processing and the secure filing of sensitive and confidential team member documentation
- Responded and managed inbound customer feedback and completed a variety of administrative tasks
- Reconciled store expenses using Concur
Education
Bachelor of Arts - Fashion Merchandising
Stevenson University
No Degree - AI Automation
Triple Ten
OnlineSkills
- High level of initiative and ownership
- Strategic and analytical planning
- Data-driven
- Microsoft Suite/ Google Workspace
- Customer-service
- Project management
- Workflow automation
Websites
Timeline
Inventory Manager
Nordstrom Rack
03.2025 - Current
Shoe Department Manager
Nordstrom Rack
04.2024 - 03.2025
Inventory Control Manager
Nordstrom Rack
12.2021 - 05.2023
Assistant Fulfillment Manager
Nordstrom
09.2021 - 12.2021
Assistant Service Experience Manager
Nordstrom Rack
10.2020 - 09.2021
Assistant Merchandising and Inventory Manager
Nordstrom Rack
06.2019 - 10.2020
Store Administrator
Nordstrom Rack
07.2017 - 10.2019
Bachelor of Arts - Fashion Merchandising
Stevenson University
No Degree - AI Automation
Triple Ten