Summary
Overview
Work History
Skills
Timeline
Generic

Asis King

Hampton

Summary

Dynamic professional with extensive experience at AutoZone, excelling in operations management and customer service. Proven track record in training and mentoring staff, enhancing team productivity, and improving customer satisfaction through effective problem-solving. Skilled in inventory control and relationship building, committed to driving results and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Setup Supervisor

AutoZone
12.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Store Manager

Autozone
02.2022 - 12.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Customer Service Representative

AutoZone
05.2019 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Retail Sales Associate

IGA Supermarket
01.2019 - 04.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Representative

Amazon
05.2015 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Associate

Walmart
09.2012 - 10.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

91C

Army National Gaurd
09.2012 - 03.2015
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Operations management
  • Processes and procedures
  • Process improvement
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Software experience
  • Business administration
  • Financial management
  • Business development
  • Verbal and written communication
  • Payroll processing
  • Task delegation
  • Quality control
  • Documentation and reporting

Timeline

Setup Supervisor

AutoZone
12.2024 - Current

Store Manager

Autozone
02.2022 - 12.2024

Customer Service Representative

AutoZone
05.2019 - 02.2022

Retail Sales Associate

IGA Supermarket
01.2019 - 04.2019

Customer Service Representative

Amazon
05.2015 - 10.2018

Associate

Walmart
09.2012 - 10.2018

91C

Army National Gaurd
09.2012 - 03.2015

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Asis King