Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Asma Arif

Ashburn

Summary

is an experienced customer obsessed/ focused Agile project manager and scrum
master with over 7 years of experience that led to the successful delivery of 50+
medium to large-scale projects with cost savings of over $15M.

Overview

6
6
years of professional experience

Work History

IT Project Manager

QinetiQ
07.2023 - Current
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
  • Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
  • Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
  • Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
  • Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Designed, documented and executed system upgrades and patch management using update manager.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Proposed and implemented system enhancements to improve performance and reliability of storage environment.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Developed and implemented strategic project plans to meet business objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Prepared and submitted project invoices for review and approval.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Led cross-functional teams to successfully complete IT projects.
  • Monitored and tracked project progress to support timely completion.
  • Partnered with project team members to identify and quickly address problems.
  • Communicated project updates to stakeholders at all levels.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Implemented best practices to drive quality IT project delivery.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Coordinated with external vendors to deliver IT project components.
  • Negotiated and managed project budgets to meet goals.
  • Devised test plans to validate accuracy of IT projects.
  • Conducted quality assurance to verify accuracy of data used in IT projects.

Agile Project Manager/ Scrum Master

Aufsite
10.2022 - 07.2023
  • Working closely with executive, engineering, developers, product, and sales teams to analyze and define the scope of projects, schedule deliverables, planning and execution, documentation and determining features with the highest ROI
  • Using Agile/Scrum methodologies for integration projects (cloud, system integration, business process integration)
  • Communicated progress and roadblocks to stakeholders, and made recommendations to remove roadblocks leading to on-time and on-budget delivery of projects
  • Responsible for budget management, risk management, and scheduling using project management tools such as Jira, Confluence, MS Project, and Microsoft Suite
  • Writing product requirements documents, and ensuring clear communication of those requirements to the business, scrum team, and stakeholders
  • Oversaw the implementation and customization of ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog, tailored to meet specific business requirements and collaborated with cross-functional teams and stakeholders to gather project requirements, define project scope, and develop project plans for ServiceNow deployments
  • Worked with technical design and architecture with cross-functional teams - network architects and developers, and back office teams for the successful delivery of a full cloud migration of 21 sites for NPO
  • Directed 15+ successful projects involving cloud migration (AWS and Azure), application development, IT infrastructure, security, cost optimization, and automation by utilizing project management best practices, including risk management, quality management, change management, change control, and communication
  • Oversaw the implementation of security controls, such as firewalls, intrusion detection systems, and encryption technologies, to protect critical infrastructure and data assets
  • Successfully delivered 5+ Business Continuity/Disaster Recovery (BC/DR) projects, ensuring uninterrupted operations and rapid recovery in the event of a disaster
  • Led a team of 6 in development of a VPC for 5 large sites dropping the client's direct cost of infrastructure and management by 50

Agile Project Manager/ Scrum Master - Retail Operations

Shell
02.2021 - 10.2022
  • To ensure the efficient flow of the value chain, problems were solved by overcoming the blockers within the value chain proposition, liaising with business partners and/or customers to provide business support, resolving disputes, invoice adjustments, and meeting project deadlines to maintain KPIs
  • Improved the order-to-cash process of retailers by leading the project and digitally transforming payment methods (automated payment migration project) along with Finance and scum team resulting in value delivery of $950,000 YTD
  • Streamlined and automated manual processes with the scrum team for digital transformation with a value delivery of above $100,000 YTD
  • End-to-end resolve roadblocks in the project and troubleshoot customers' and business stakeholders' Order-to-cash, delivery, maintenance, and HSSE issues
  • Subject matter expert of HSSE, and respond to escalations by assisting in investigations and follow-on processes
  • Awarded with SVP Award and GM Award for leading the Global Automation Roadshow 2022
  • Served as Sustainability Lead for the year 2022 and as Co-Lead for AP China Mobility Regional Network

Scrum Lead (operations)

US Mobile
06.2018 - 02.2021
  • Planned, execute, and finalize cloud migration and corporate restructuring according to defined timelines and within the allocated budget using the appropriate project management tools, reports, templates, mentoring, training, and coaching to IT project teams
  • Built customer retention, operations, and product development strategies leading to increased profits and a customer retention rate of more than 80%
  • Led the training, and monitored performance of 23 Product Specialist along with the product owner
  • Created high-impact e-learning courses and training programs
  • Assisted and retained 5000+ customers and business clients by resolving Product and Service-related problems working along with stakeholders, scrum team, and business, through issue identification, strategy building, and selecting the most optimal solution
  • Handled day to day reactive incident and problem management for high impacting and critical issues related to network
  • Provide support to partners and internal operational teams to resolve issues related to billing, network connectivity and network performance
  • Generates and maintains dashboards and reports that track product health and success.

Education

BS - Information Systems, Accounting and Finance -

IBA - CFA Institute
Virginia, US
01.2019

Scrum Master
SAFe

AWS Cloud Practitioner
Amazon Web Services

Skills

  • Agile (Scrum) methodologies
  • AWS and Microsoft Azure
  • Managing customer experience
  • Agile Jira
  • Strategic planning
  • Kanban
  • Salesforce
  • Visio
  • ServiceNow
  • Financial Modeling
  • Confluence, Smartsheets and Mondaycom
  • Sharepoint
  • Problem Solving
  • Excel
  • Project Management
  • Power BI and Tableau
  • Data Analytics
  • Stakeholder Management
  • Python
  • MS Project
  • SQL
  • Vendor Management
  • Process Improvement
  • BC/DR
  • A/B Testing
  • Digital Transformation
  • Retail Operations
  • Waterfall
  • AIS Software
  • SAP
  • Team Building
  • Branding and Communication
  • Scrum Framework
  • Business Analysis
  • Risk Management
  • Project Scheduling
  • Requirements Analysis
  • Enterprise Architecture
  • Technical Documentation
  • Change Management
  • Resource Management
  • Budget Management
  • IT Service Management
  • Cloud Computing
  • Project Tracking

Timeline

IT Project Manager

QinetiQ
07.2023 - Current

Agile Project Manager/ Scrum Master

Aufsite
10.2022 - 07.2023

Agile Project Manager/ Scrum Master - Retail Operations

Shell
02.2021 - 10.2022

Scrum Lead (operations)

US Mobile
06.2018 - 02.2021

BS - Information Systems, Accounting and Finance -

IBA - CFA Institute

Scrum Master

AWS Cloud Practitioner

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Asma Arif