Astrid O. Baires
Springfield
Summary
Dynamic and bilingual professional that enhances patient experiences and streamlining operations. Excelled in data entry and customer service, significantly contributing to event planning success and ensuring HIPAA compliance. Demonstrates exceptional clerical support and phone etiquette, adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Lead Front Desk Receptionist
INOVA Oakville Ambulatory Surgery Center
09.2024 - Current
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Clerical Administrator
The Kidz Docs
09.2006 - 11.2022
- Increased productivity by prioritizing tasks and multitasking effectively in a fast-paced environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided superior administrative support to multiple departments within the organization for streamlined operations.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Education
No Degree - Early Childhood Development
Northern Virginia Community College
Alexandria, VANo Degree - Office Specialist
T.C. Williams Adult Center
Alexandria, VASkills
- Workplace safety
- Data entry proficiency
- Appointment scheduling
- Customer service
- Phone etiquette
- Data confidentiality
- Clerical support
- Fluent in English and Spanish
- Visitor registration
- Appointment confirmation
- Office supplies ordering
- Email correspondence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Front Desk Receptionist
INOVA Oakville Ambulatory Surgery Center
09.2024 - Current
Clerical Administrator
The Kidz Docs
09.2006 - 11.2022
No Degree - Early Childhood Development
Northern Virginia Community College
No Degree - Office Specialist
T.C. Williams Adult Center
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