Athena Kelly
Springfield
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
The Alpine Chef
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Associate
Bowlero Corp
10.2023 - 05.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Ice Cream Server
The Battlefield Country Store
09.2022 - 09.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Cashier
Dollar Tree
04.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
University
Currently a third year student at George Mason University in the Biology BS program with a cumulative GPA of 2.37. Strong attention to detail and sense of responsibility from working with chemicals and specimens chemistry and biology labs. These labs have also granted a strong ability to collaborate with peers academically and socially.
Timeline
Server
The Alpine Chef
04.2024 - Current
Front Desk Associate
Bowlero Corp
10.2023 - 05.2024
Ice Cream Server
The Battlefield Country Store
09.2022 - 09.2023
Cashier
Dollar Tree
04.2022 - 09.2022
High School Diploma -
Chancellor High School
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