Aubrey Bingham
Rocky Mount
Summary
Sales Representative with experience in high-volume insurance calls, consultative selling, and policy guidance across auto and home coverage. Handles 50+ accounts at a time for needs assessments, quoting, cross-sell opportunities, and policy education while balancing compliance, service quality, and productivity in a remote call-center setting. Builds customer trust through clear communication and accurate documentation.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Sales Representative
The Hartford
Hartford, CT
11.2024 - 11.2025
- Handled 30-50 customer calls daily while delivering guidance on personal auto and home insurance coverage.
- Conducted thorough needs assessments to match customers with appropriate coverage based on individual circumstances.
- Explained coverage, limits, deductibles, discounts, and policy features in clear terms to support informed decisions.
- Used consultative selling to recommend insurance solutions without high-pressure tactics, strengthening customer trust.
- Identified cross-sell and bundle opportunities to expand auto and homeowners coverage and increase account value.
- Maintained accurate customer records, resolved service needs, and followed state regulations, underwriting guidelines, and compliance procedures.
Account Manager/Sales Representative
Brightway Insurance
Yulee, FL
08.2021 - 09.2024
- Managed 20-50 client accounts weekly while resolving inquiries and maintaining accurate policy records.
- Conducted regular policy reviews to align coverage with changing client needs and recommend appropriate adjustments.
- Processed new applications, endorsements, and cancellations accurately while coordinating with underwriters and carriers on coverage and pricing.
- Built client relationships through responsive communication and prompt problem-solving on account issues.
- Supported renewals and policy retention by recommending updates that kept coverage aligned with client risk profiles.
- Coordinated with insurers, underwriters, and teammates to streamline service delivery and maintain operational efficiency.
Fine Dining Server/Bartender
The Ritz-Carlton
Amelia Island, FL
05.2002 - 02.2021
- Explained dishes, beverages, ingredient sourcing, and wine selections to guide informed guest choices.
- Coordinated with kitchen and bar staff to keep orders accurate and deliveries timely.
- Resolved guest concerns discreetly while maintaining professionalism and protecting the dining experience.
- Collaborated with colleagues to maintain smooth service flow and efficient dining room operations.
- Participated in post-service debriefings to share feedback and support continuous service improvements.
Education
Associate's degree - Management and Supervision
Florida State College at Jacksonville
Jacksonville, FL06.2013
Skills
- Upselling
- Account management
- Customer service
- Time management
- Computer literacy
- Insurance quoting
- Needs assessment
- Cross-selling
- Policy retention
- Renewal processing
- CRM pipeline management
- Referral generation
- Pipeline management
- Lead qualification
- Renewal retention
- Insurance producer license
Certification
Personal Lines License, FL 20-44 License
Timeline
Sales Representative
The Hartford
11.2024 - 11.2025
Account Manager/Sales Representative
Brightway Insurance
08.2021 - 09.2024
Fine Dining Server/Bartender
The Ritz-Carlton
05.2002 - 02.2021
Associate's degree - Management and Supervision
Florida State College at Jacksonville