Audrey Hogan
Powhatan
Summary
Dedicated pre-dental student with a strong background in customer service and the ability to thrive in fast-paced, detail-oriented environments. Experienced in building positive client relationships, multitasking efficiently, and maintaining high standards of cleanliness and organization. Excited to transition into a dental setting to further develop clinical knowledge, support patient care, and help create a welcoming and professional environment.
Overview
8
8
years of professional experience
Work History
Server/Hostess/Cashier
Cameo Cakery and Cafe
Richmond
08.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted customers, discussed specials, and took drink orders to enhance dining experience
- Bussed and reset tables to keep dining room and work areas clean
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Checked dishes and utensils for cleanliness before use
- Folded napkins and arranged silverware sets for host station
- Coordinated with kitchen staff to inform customers about unavailable dishes and wait times
- Displayed enthusiasm and promoted excellent service, contributing to increased customer referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Student Shadow
Dean family dental
Harrisonburg
08.2025 - 05.2026
- Shadowed professionals in dynamic healthcare environment to observe patient care practices.
- Shadowed dental procedures.
- Learned dental hygiene practices and effective patient communication techniques.
- Observed the use of electronic health record systems for tracking patient information.
- Documented observations related to workflows and communication among staff members.
- Gained insight into the daily operations of a clinic environment.
Student Shadow
Giradina Orthodontics
Harrisonburg
09.2025 - 10.2025
- Shadowed professionals in dynamic healthcare environment to observe patient care practices.
- Learned about compliance standards and best practices within the healthcare setting.
- Gained insight into the daily operations of an orthodontic office
- Adhered to all safety protocols while observing patient care activities in the clinical setting.
Server
Drift Coffee
Wilmington
06.2024 - 08.2024
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maintained a clean and organized dining area.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Received and accurately processed customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Server
Rocktown Kitchen
Harrisonburg
08.2023 - 11.2023
- Provide excellent customer service by taking orders, answering questions, and addressing customer concerns
- Take food and beverage orders accurately and efficiently, ensuring all special requests and dietary restrictions are communicated to the kitchen
- Have a good understanding of the menu items, including ingredients and preparation methods, to make recommendations and answer customer inquiries
- Set up and clear tables, refill drinks, and ensure that tables are clean and presentable for incoming guests
- Work effectively with kitchen staff, bartenders, and other servers to ensure smooth service and a positive dining experience for customers
Hostess/Cashier/Busser
The Conch Republic Grill
Richmond
07.2020 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and busters with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Recorded available tables after seating each party using specialized seating software
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
Front Desk Receptionist
Bon Air Community Association
Richmond
05.2018 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in progress
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Education
College Degree - Biology
James Madison University
Harrisonburg, VA05-2026
High School Diploma -
James River High School
Midlothian, VA06-2022
Skills
- Hospitality
- Customer service
- Adaptable learner
- Cash handling
- Time management
- Effective communication
- Problem solving
- Active listening
- Availability management
- Positive attitude
- Stress management
- Host/Hostess
- Serving Experience
- Busser
- Restaurant Experience
- Guest Services
- Food handling
Accomplishments
Deans list
Timeline
Student Shadow
Giradina Orthodontics
09.2025 - 10.2025
Student Shadow
Dean family dental
08.2025 - 05.2026
Server
Drift Coffee
06.2024 - 08.2024
Server
Rocktown Kitchen
08.2023 - 11.2023
Server/Hostess/Cashier
Cameo Cakery and Cafe
08.2021 - Current
Hostess/Cashier/Busser
The Conch Republic Grill
07.2020 - 08.2021
Front Desk Receptionist
Bon Air Community Association
05.2018 - 09.2018
College Degree - Biology
James Madison University
High School Diploma -
James River High School