Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Audrey Iglesia

Audrey Iglesia

Stafford

Summary

Approachable, energetic, and customer-focused, with experience in front-of-house operations within a fast-paced environment. Strengths include time management, interpersonal skills, teamwork, and adaptability, ensuring smooth service and positive customer experiences. Capable of working quickly under pressure and memorizing product details to foster strong customer relationships.

Overview

1
1
year of professional experience

Work History

Front of House Team Member

Chick-fil-A
Stafford
11.2023 - Current
  • Welcomed and engaged with each guest warmly to ensure they have the best experience possible.
  • I took orders via headset, face-to-face in the drive-through, and at the register, all within a timely manner to satisfy guests.
  • Ensured that orders are sufficiently packaged, presentable, and contain the right contents.
  • Learned to handle both cash payments and card transactions quickly and accurately.
  • Performed closing procedures at the end of the shift.
  • I looked for ways to serve without direction, and I regularly pitched in by cleaning up and organizing the front area, as well as preparing workstations with condiments and napkins during rushes.
  • I memorized the menu, offered recommendations, focused on guests' needs, and engaged in small talk and conversation.
  • Collaborated with fellow team members and managers to timely deliver orders, as well as resolve any questions or issues with customers.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Assisted in training new team members on front-of-house stations.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.

Work Study Student

University of North Carolina School of the Arts
Winston-Salem
08.2024 - 11.2024
  • I worked specifically in the music department and assisted with backstage work during concerts.
  • Collaborated with other students to ensure we all did our jobs with ease and speed.
  • Moved equipment, instruments, and chairs on and off the stage at the appropriate times during each performance.
  • I wore all black attire to give a classy and professional impression on the audience, so our presence wouldn't take away from the performances.
  • Handled each piece of equipment with precision and care as to not damage any of the important and expensive instruments.

Education

Bachelor of Arts - Acting With A Concentration in Musical Theatre

University of North Carolina School of The Arts
Winston-Salem, NC

Some College (No Degree) - Fulfilling General Education Courses

Northern Virginia Community College
Woodbridge, VA

Skills

  • Friendly demeanor
  • Customer service
  • Stage presence
  • Engaging guests
  • Professional Etiquette and appearance
  • Acting techniques
  • Vocal performance
  • Effective collaboration and teamwork
  • Time management
  • Public speaking
  • Cash and card handling
  • Menu memorization
  • Attention to detail
  • Songwriting
  • Effective communication
  • Adaptability and flexibility

Affiliations

  • SLA: The Student Leadership Association within my high school.
  • Drama Club Member for all four years of high school.
  • Student of Mariah's Music and Arts (We perform two recitals each year).
  • Playing guitar, piano, and the ukulele.
  • Singing, acting, and writing music.
  • Kayaking and bike riding.
  • Watching football/shows/movies.
  • Auditioning for local community theater productions, anything arts-related.

Accomplishments

  • Tri-Music Music Honor Society President for senior year.
  • National Honor Society member.
  • International Thespian Honor Society Member/ Treasurer(one year).
  • Recipient of the Remarkable Futures Scholarship associated with Chick-Fil-A.
  • Nominated for Best Vocalist in a Female Role and Best Supporting Actress in a Female Role by the Cappies NCA Critics.
  • Honor Roll student throughout all 4 years of high school.

References

References available upon request.

Timeline

Work Study Student

University of North Carolina School of the Arts
08.2024 - 11.2024

Front of House Team Member

Chick-fil-A
11.2023 - Current

Bachelor of Arts - Acting With A Concentration in Musical Theatre

University of North Carolina School of The Arts

Some College (No Degree) - Fulfilling General Education Courses

Northern Virginia Community College

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Audrey Iglesia