Audriana Bullock
Richmond
Summary
Experienced professional with a strong background in security and customer service. Demonstrated expertise in ensuring the safety and well-being of individuals, while delivering exceptional customer experiences. Proven track record of effectively implementing security protocols and procedures to mitigate risks and maintain a secure environment. Committed to providing top-notch service, fostering positive relationships with customers, and resolving issues promptly and efficiently.
Overview
9
9
years of professional experience
Work History
Security Officer Supervisor
VCU Hospital
09.2024 - 01.2025
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Inspected bags to ensure compliance with security protocols.
- Monitored surveillance cameras to ensure the safety and security of premises.
Security Officer
Rmc Events
03.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Handled visitor concerns efficiently regarding access control procedures.
Barista
Richmond Marriott Hotel
09.2018 - 03.2024
- Provided immediate and respectful salutations to patrons.
- Clean, sanitize, and organize work stations
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Crafted diverse range of hot and cold beverages during typical shifts.
Security Officer
Allied Universal Security Services
10.2019 - 02.2021
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Reported suspicious activities and persons to law enforcement
- Authorized entrance papers and granted or denied entrance to the building
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
Lead Team Member
Duane Reade
02.2016 - 08.2016
- Greeted customers promptly and courteously
- Totaled bills, calculated taxes, and received customer payments
- Processed customer returns, and assisted on sales floor
Education
GED -
Queens College of The City University of New York
Flushing06.2016
Skills
- Microsoft Word
- Excel
- PowerPoint
- Computer systems
- Internet search engines
- Social media apps
- Multitasking
- Work under pressure
- Communication skills
Timeline
Security Officer Supervisor
VCU Hospital
09.2024 - 01.2025
Security Officer
Rmc Events
03.2024 - 09.2024
Security Officer
Allied Universal Security Services
10.2019 - 02.2021
Barista
Richmond Marriott Hotel
09.2018 - 03.2024
Lead Team Member
Duane Reade
02.2016 - 08.2016
GED -
Queens College of The City University of New York
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