Augena'e Pierce
Chesapeake
Summary
Motivated and dedicated professional committed to excellence, consistently prioritizing team support and personal growth. Graduated high school at 16 with a GPA of 3.9 and honors from Churchland High School, demonstrating a focused mindset and a well-rounded approach to learning. Aspiring business owner aiming to serve as a leader and role model for young women in the community, driven by determination and perseverance in the pursuit of new opportunities. Currently contributing to record-breaking achievements at Amazon, with a proven track record of streamlining operations and enhancing workflow efficiencies through strong problem-solving abilities and effective communication skills.
Overview
6
6
years of professional experience
Work History
Seasonal Process Assistant
Amazon
07.2023 - Current
- Lead shifts
- Maintain a safe and clean environment for associates
- inbound Dock
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Manager
Cook Out Restaurants
11.2022 - 06.2023
- Maintain a clean and safe environment for workers
- Lead shifts
- Organize schedules
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Warehouse Associate
Amazon Warehouse
03.2022 - 10.2022
- Picker
- Clean environment around station
- Water spider
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 45 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Warehouse Worker
Target
10.2021 - 02.2022
- Inductor
- Fulfilled customers orders
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse Worker
Southland Employment Services, Inc.
05.2021 - 09.2021
- Fiduciary
- Worked at ORF3 before the building opened putting fiducials on the all 5 levels of the building floor so that the robots will be able to travel efficiently and safely.
- Clean
- Stencil the marks
General Laborer
Allied Research Technology
12.2020 - 05.2021
- Fire watch
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
Chipotle Crew Member
Chipotle Mexican Grill
10.2019 - 02.2020
- Tend to the guests
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School -
Churchland High School
06.2019
Associates - Business Administration
Tidewater Community College
Norfolk, VA01-2027
Skills
- Food Handling
- Safety management
- Assignment delegation
- Data entry
- Order preparation
- Business intelligence
- Operational support
- Multitasking and time management
- Fast learner
- Employee communications
- Customer service
- Workflow management
Timeline
Seasonal Process Assistant
Amazon
07.2023 - Current
Manager
Cook Out Restaurants
11.2022 - 06.2023
Warehouse Associate
Amazon Warehouse
03.2022 - 10.2022
Warehouse Worker
Target
10.2021 - 02.2022
Warehouse Worker
Southland Employment Services, Inc.
05.2021 - 09.2021
General Laborer
Allied Research Technology
12.2020 - 05.2021
Chipotle Crew Member
Chipotle Mexican Grill
10.2019 - 02.2020
High School -
Churchland High School
Associates - Business Administration
Tidewater Community College
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