Augusta Graham
Staunton
Summary
Seasoned Account Executive bringing valuable experience in managing and growing key accounts. Strong communication, negotiation, and problem-solving skills paired with the ability to develop strategic business plans. Demonstrated success in driving revenue growth and improving customer satisfaction rates in previous roles.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Punch!B2B
United Kingdom
06.2025 - Current
- The top-performing US SDR within the company. Leading in both meetings booked and sat.
- Conducted market research to identify potential leads and optimize outreach strategies.
- Engaged prospects through targeted email campaigns and tailored follow-up communications.
- Collaborated with the Customer Success team to refine scripts for improved conversion rates.
Account Executive
The Knot WW
09.2022 - 05.2025
- Performed virtual product demos and maintained a consultative sales approach when onboarding new clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Maintained accurate records of all sales activities using CRM software systems.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Performed virtual product demos and maintained a consultative sales approach when onboarding new clients.
Remote Insides Sales Representative
Build, Ferguson
com
05.2021 - 08.2022
- I provided outstanding customer service.
- Met desired sales quotas and maintained solid KPIs.
- I was consistent and reliable as a producer.
- Quickly acclimated to the e-commerce industry.
Insurance Agent
Symmetry Financial-The Shank Agency
07.2020 - 08.2022
- I met with clients virtually.
- I created a successful book of business.
- I prospected all clients with a sense of urgency.
- Created a strong rapport and is excellent at building trust.
AHSTF Sales & Support Specialist
WorldStrides
11.2018 - 08.2020
- Managed and kept a record of a 3 million dollar program.
- I was responsible for converting both new warm leads, as well as closing alumni accounts.
- Managed post-sale key accounts.
- Coordinated and oversaw the AHSTF sales cycle and account management.
- Successfully booked and coordinated travel and accommodations.
- Collaborated with the team to organize and provide on-ground support for both domestic and international functions.
- Produced strong promotional material.
- Maintained databases.
K-12 Sales Representative
WorldStrides
07.2016 - 11.2018
- Managed a national territory of clients
- Thrived in a fast paced competitive environment
- Successfully met sales quotas
- Maintained a positive and calm presence.
Neuropsychometrician
UVA F.E. Dreifus Pediatric and Epilepsy Clinic
11.2014 - 07.2016
- Collected valid data from evaluation by assessing the needs and motivations of the individual.
- Used ingenuity and creativity to ensure a positive experience.
- Accurately scored protocol.
- Coordinated appointments and scheduled them for the clinic.
- Served as the direct point of contact for patients.
- Ensured that all testing materials were adequately stocked.
Access Associate
UVA Adult Neurology
06.2013 - 10.2014
- Oversaw the front desk efficiently.
- Scheduled patients correctly, and utilized medical record functionality.
- Collaborated with both managing staff and physicians to meet clinic needs.
- Attended breakfast with the administration.
- Recipient of the Good Catch Award.
- Demonstrated excellent listening skills.
- Provided superb customer service.
- It was pleasant both on the phone and in person.
Education
Bachelor of Arts - English, Creative Writing
James Madison University
Harrisonburg, VA12.2011
National University of Ireland
Galway, Ireland05.2011
Associates Degree -
Blue Ridge Community College
Weyers Cave, VA05.2009
Skills
- Account Management
- Sales Development
- Negotiation Tactics
- Customer Needs Assessment
- Promotional Planning
- Key Account Generation
- Strategy Development
- Product and Service Knowledge
- Relationship Selling
- Post-Sales Support
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
Timeline
Sales Development Representative
Punch!B2B
06.2025 - Current
Account Executive
The Knot WW
09.2022 - 05.2025
Remote Insides Sales Representative
Build, Ferguson
05.2021 - 08.2022
Insurance Agent
Symmetry Financial-The Shank Agency
07.2020 - 08.2022
AHSTF Sales & Support Specialist
WorldStrides
11.2018 - 08.2020
K-12 Sales Representative
WorldStrides
07.2016 - 11.2018
Neuropsychometrician
UVA F.E. Dreifus Pediatric and Epilepsy Clinic
11.2014 - 07.2016
Access Associate
UVA Adult Neurology
06.2013 - 10.2014
National University of Ireland
Associates Degree -
Blue Ridge Community College
Bachelor of Arts - English, Creative Writing
James Madison University