Auriel Olds
Norfolk
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Representative
ADP
06.2022 - Current
- Resolved concerns with ADP products and services to help with retention
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Analyzed issues and employed improvement processes.
- Provided troubleshooting and technical assistance in use of workforcenow system.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Advisor
Anthem
10.2021 - 05.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into medysis
- Observed strict procedures to maintain data and plan participant confidentiality.
- effectively communicate with healthcare providers and third party vendors using basic medical terminology
Security Guard
Allied Universal Security Services
04.2018 - 06.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises on foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
Book Seller
Barnes And Noble College Bookstore
12.2015 - 03.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2013
Skills
- HR Policies
- Benefits Administration
- HRIS Database Management
- Help Desk Support
- Customer Satisfaction
- Case Support
- Software Evaluation
- Quality Assurance
- Information Confidentiality
- ADP Workforce Now
- Microsoft office
Timeline
Customer Representative
ADP
06.2022 - Current
Customer Advisor
Anthem
10.2021 - 05.2022
Security Guard
Allied Universal Security Services
04.2018 - 06.2019
Book Seller
Barnes And Noble College Bookstore
12.2015 - 03.2018
High School Diploma -
Booker T Washington High School
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