Austin Bowman
Norfolk
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness
05.2023 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Processed payroll and submitted payroll reports to upper management.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Defined clear targets and objectives and communicated to other team members.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed strong working relationships with staff, fostering a positive work environment.
- Established team priorities, maintained schedules and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Lead
Planet Fitness
11.2022 - 05.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Member Service Representative
Planet Fitness
08.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer issues through thorough dispute investigation.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained up-to-date knowledge of product and service changes.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their wellbeing.
Education
High School Diploma -
Tabernacle Baptist Academy
Virginia Beach06.2021
Skills
- Customer rapport
- Project Management
- Hiring and Training
- Customer Relationship Management
- Sales Reporting
- Budget Management
- Schedule Management
- Team Development
- Professional and Courteous
- Computer Skills
- Compliance understanding
Certification
- CPR Certified
- Tanning Certified
Timeline
Assistant Manager
Planet Fitness
05.2023 - Current
Shift Lead
Planet Fitness
11.2022 - 05.2023
Member Service Representative
Planet Fitness
08.2022 - 11.2022
High School Diploma -
Tabernacle Baptist Academy
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