Austin Hooper
Blacksburg
Summary
Experienced department supervisor with a proven record in customer service, staff supervision, and problem resolution. Focused on safety and efficiency in the workplace to ensure that everyone goes home safe and in good health.
Overview
12
12
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Christiansburg, VA
01.2020 - Current
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Resolved customer issues efficiently, maintaining high satisfaction rates through effective communication.
- Evaluated performances of associates across multiple different department to correct and guide them towards their goals.
- Cleaned, stocked, and organized the merchandise of the store as well as kept the store in conditions that made work safe and efficient.
- Trained new employees over the course of my employment, including those from departments that I was not over, in the general standards of the company for their roles.
- Managed a team of 26 employees, handling tasking and holding them to company standards.
Dock Manager
Mobjack Bay Oyster Company
Mathews, VA
07.2017 - 01.2020
- Coordinated daily dock operations, ensuring efficient loading and unloading of oyster shipments.
- Supervised staff, providing training on safety protocols and operational procedures.
- Streamlined inventory management processes to enhance accuracy and reduce waste.
- Implemented best practices for equipment maintenance, improving operational reliability.
- Handled heavy equipment including boats and delivery trucks to ensure an efficient workplace.
Dock Hand
The Marina at Marina Shores
Virginia Beach, VA
06.2014 - 05.2016
- Managed daily docking operations, ensuring safe arrival and departure of vessels.
- Provided assistance in maintenance tasks, enhancing overall marina facilities.
- Coordinated with team members to maintain cleanliness and organization of dock areas.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
Education
High School Diploma -
Frank W Cox High School
Virginia Beach, VA06-2016
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Staff supervision
- Inventory management
- Workflow optimization
- Leadership
Timeline
Department Supervisor
The Home Depot Inc
01.2020 - Current
Dock Manager
Mobjack Bay Oyster Company
07.2017 - 01.2020
Dock Hand
The Marina at Marina Shores
06.2014 - 05.2016
High School Diploma -
Frank W Cox High School