Austin Metcalf
Blackstone
Summary
I took several years of culinary arts and JROTC in high school. I also have had a good amount of work experience in food service ensuring cleanliness through sanitation and making sure that meals are prepared, cooked, and served to servsafe standards. I also took part in many health inspections and DOC audits passing all with flying colors. I truly enjoy cooking and have a passion for working in the food service industry. I enjoy having a clean kitchen and always give projects for my workers to ensure a clean workplace. I have experience in doing weekly inventory of food and daily inventory of chemicals as well as daily tool control logs as in the jail does not have an officer in the kitchen so food service staff are responsible for tool management. I also am diligent in key control and knowing not to leave them lying around anywhere same with our work phones
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Food Service Director
Meherrin River Regional Jail
Alberta
09.2022 - Current
- Led menu planning and development, ensuring compliance with dietary guidelines and enhancing meal variety for inmates.
- Trained and supervised food service staff, fostering a collaborative environment that improved team efficiency and morale.
- Implemented cost control measures, optimizing inventory management and reducing food waste while maintaining quality standards.
- Monitored equipment maintenance schedules, ensuring optimal functionality and minimizing downtime in food service operations.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Organized daily operations of the cafeteria or other food service areas.
- Maintained records regarding employee attendance, payroll information, purchasing data.
- Provided direction and supervision of staff members, including hiring, training and evaluating performance.
- Reviewed invoices from suppliers against purchase orders prior to approving payments.
- Monitored ordering levels to maintain adequate stock levels while avoiding overstocking or shortages.
- Inspected preparation area regularly to ensure proper hygiene protocols were followed.
- Identified potential problems such as staffing shortages or equipment malfunctions before they occurred.
- Assisted in developing and implementing food service policies, procedures, and standards.
- Conducted regular meetings with team members to discuss menu changes or operational issues.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve worker relations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted staff by serving food and beverages to all staff members of the facility as well as working the just like home program making meals that families order for their loved ones within the facility.
- Filled in for multiple shifts to include opening, closing, mid shift, and staff dining.
- Ensured sanitation schedules were put in place to have cleaning products completed throughout the week.
- Worked alongside and trained many new hires that came aboard.
- I have experience in cooking various items for staff as well as inmate menus
- Experience receiving multiple trucks during the week from vendors such as VADOC milk and produce, VDC, Birch chemical, flowers bakery, US FOODS, New England foods, and Richmond restaurant (RRS FOODS)
Food Operations Supervisor
Lunenburg Correctional Center
Victoria
10.2020 - 09.2022
- Provide staff members with support and training to achieve top client satisfaction.
- Manage over 60 Inmates in food service department
- Ensure all food is prepared, cooked, served, cooled down, and stored properly
- Ensure all sanitation tasks are completed daily
- Kitchen placement of inmates
- Ensure that all food trays and pots and pans are washed, rinsed, and sanitized
- Ensure that all Meals are served in a timely manner
- Ensure that all Inmates Time sheets are correct
- Ensure that kitchen is clean and organized
- Ensure that stock is stored correctly
- Ensure that all equipment is working orderly
- Hold monthly meetings with inmate staff
- Trained and coached employees to drive maximum efficiency, productivity, safety and quality
- Supervise staffs about new methods, strategies and policies
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
- Supervised food preparation and service operations, ensuring adherence to safety and sanitation standards for inmate meals
- Conducted regular inspections of kitchen facilities and equipment, identifying maintenance needs.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Ensure compliance with health code regulations by regularly inspecting kitchen facilities, equipment and personnel hygiene practices.
Food Service Technician
Virginia Center for Behavioral Rehabilitation
Burkeville
10.2019 - 10.2020
- Prepared and cooked meals for 420 Residents of a rehab facility
- Cleaned Cook station and all equipment used for cooking and prepping
- Delivery of food carts to buildings
- Organized and cleaned all coolers and freezers
- Prepared Special diet orders
- Received stock orders and help put away received truck orders
- Closed Kitchen and ensured all cleaning checklist task were completed
- Worked As a line staff member serving trays
- Worked with dishwashing equipment
Shift Manager
McDonald's
Blackstone
07.2019 - 10.2019
- Ensured all closing cleaning tasks were completed
- Maintained the Grill and production area with quality and cleanliness
- Ensured all food was cooked and stored at proper temperature
- Ensured that dining area, bathrooms, and staff areas were cleaned
- Ensured that hood vents, drains, and fryers were deep cleaned and free of debris
- Ensured that food safety protocols are in place
- Monitored daily waste of food
- Counted cash drawers to ensure the amount was accurate
Customer Service Associate
Wawa
Colonial Heights
08.2018 - 07.2019
- Worked as a cashier collecting payment for deli, tobacco, gas, and food purchases.
- Worked as a beverage associate (Making drinks, snacks, and preparing tables for the deli.)
- Stock cooler and freezer product when truck arrived.
- Laid ice on sidewalk and parking lot when it snowed
- Maintained fuel pump stations and bathrooms
- Stocked all store shelves with product
- Ensured all areas in the store were cleaned to high standard quality
Education
High School Diploma - Culinary Arts, JROTC
Dinwiddie High School
Dinwiddie, VASkills
- Multi-Task Management
- Positive learning process
- Customer needs assessment
- Customer service
- Sales
- Product ordering
- Computer literate
- Operations management
- Conflict and dispute resolution
- Time management skills
- Lead development
- Quick learner
- Expense control
- Creative problem solving
- Menu planning
- Staff training
- Inventory management
- Cost control
- Customer complaint resolution
- Sanitation compliance
- Food safety standards
- Performance evaluation
- Record keeping
- Food preparation
- Quality assurance
- Team collaboration
- Operational oversight
- Compliance auditing
- Kitchen organization
- Staff supervision
- Safety procedures
- Vendor management
- Special diet preparation
- Meal presentation
- Recipe development
- Allergen awareness
- Special event coordination
- Waste reduction
- Catering management
- Ordering supplies
- Scheduling
- Health inspections (Passed all )
- Dining Services
- Kitchen equipment operation
- Use of forklift and manual/electric pallet jacks when trucks arrive
Certification
- CPR Certification
- Servsafe Manager Certificate
- Forklift certification
- Servsafe instructor/proctor certificate
Timeline
Assistant Food Service Director
Meherrin River Regional Jail
09.2022 - Current
Food Operations Supervisor
Lunenburg Correctional Center
10.2020 - 09.2022
Food Service Technician
Virginia Center for Behavioral Rehabilitation
10.2019 - 10.2020
Shift Manager
McDonald's
07.2019 - 10.2019
Customer Service Associate
Wawa
08.2018 - 07.2019
High School Diploma - Culinary Arts, JROTC
Dinwiddie High School