Austin Orr
Virginia Beach,VA
Summary
U.S Navy veteran who has an active Top - Secret / SCI eligible security clearance. Has over 9 years of experience in troubleshooting, technical support, job adaptability and asset management. Demonstrates the ability to become proficient in different areas of expertise in a timely manner. Has considerable experience in customer service and troubleshooting a variety of IT related systems. Looking for an opportunity to learn new skills and further develop current skillset.
Overview
10
10
years of professional experience
Work History
Network Operations Specialist - Mid
Leidos
08.2022 - Current
- Monitor the infrastructure and network by responding appropriately to alerts and events.
- Respond to incidents from triage through resolution, including escalations, where appropriate.
- Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
- Provide root cause analysis documentation in accordance with Government procedures.
- Provide data center support where appropriate.
- Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
- Provide incident notification to Government representatives.
Technical Control Facility Watch Supervisor
Naval Computer And Telecommunications Station
02.2019 - 07.2022
- Monitored the installation and troubleshooting of 1600 Defense Information Systems Agency circuits.
- Maintained the continuous operation of 160 cryptographic devices across NIPR, SIPR and CENTRIX enclaves. Providing services to ashore and afloat units.
- Supervised and provided training to 20 personnel in performing maintenance on mission critical equipment as the 3M Work Center Supervisor.
C4I Systems Administrator
USS Ronald Reagan CVN-76
08.2016 - 09.2019
- Responsible for the administration, maintenance and troubleshooting for 22 tactical networks; including DCGS-N, GCCS-M 4.1, SCI and CENTRIX servers on the Consolidated Afloat Network Enterprise Services (CANES) network.
- In charge of the configuration and repairs for 26 Cisco SIPR Voice Over IP phones.
- Supervised and trained five personnel on C4I System Administration along with their endpoint devices.
Information Systems Technician
Fleet Area Control And Surveillance Facility
04.2014 - 06.2016
- Created and processed all NMCI tickets related to account, network and equipment issues on NIPR and SIPR.
- In charge of Token creation and distribution for command personnel on the SIPR network.
- Provided preventative maintenance and safeguarded cryptographic equipment for 6 circuits.
- System Administrator for GCCS-M.
Education
CompTia Security Plus 601 -
IT Certification
Norfolk, VANavy Course -
Journeyman Communications
Virginia Beach, VA02.2019
Navy Course -
GCCS-M 4.1 System Administrator
San Diego, CA08.2016
Navy Course -
IT "A" School
Pensacola, FL04.2014
High School Diploma -
James Madison High School
San Antonio, TX06.2013
Skills
- Troubleshooting and Administration on Windows, Linux and Unix operating systems
- CISCO VOIP phone configuration and management
- GCCS-M 41 and DCGS-N System Administration
- Familiarity with Incident Ticket management using NMCI Service Manager
- Experience with VM Ware and network troubleshooting
- Asset Management using Microsoft Excel
- Customer Support communication skills via phone and email
- Authored training documentation operational procedures, provided presentations to management and established system guidelines
- Have been recognized for the ability to quickly adapt to new and changing systems and policies
Timeline
Network Operations Specialist - Mid
Leidos
08.2022 - Current
Technical Control Facility Watch Supervisor
Naval Computer And Telecommunications Station
02.2019 - 07.2022
C4I Systems Administrator
USS Ronald Reagan CVN-76
08.2016 - 09.2019
Information Systems Technician
Fleet Area Control And Surveillance Facility
04.2014 - 06.2016
CompTia Security Plus 601 -
IT Certification
Navy Course -
Journeyman Communications
Navy Course -
GCCS-M 4.1 System Administrator
Navy Course -
IT "A" School
High School Diploma -
James Madison High School
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