Autumn Poteat
Arlington
Summary
Provided exceptional customer service by assisting guests in navigating concierge services, front desk operations, and retail environments. Focused on guest satisfaction and efficient service delivery.,Addressed guest concerns promptly and professionally, ensuring a welcoming atmosphere across diverse settings within hospitality, retail, and healthcare support.,Communicated effectively to coordinate requests and enhance organizational efficiency, fostering a luxury-level customer experience.
Overview
21
21
years of professional experience
Work History
Front Desk Attendant
Lucky Strike Arlington
01.2024 - Current
- Welcome guests and create a professional first impression in a high-volume entertainment venue.
- Manage reservations, guest check-ins, lane assignments, and provide information about services and amenities.
- Answer multi-line phones and resolve guest concerns with professionalism and urgency.
- Coordinate with management and event teams to ensure seamless guest experiences for parties and corporate events.
- Handle cash and credit card transactions accurately while maintaining front desk operations.
- Provide personalized concierge-level service by anticipating guest needs and delivering exceptional hospitality.
Store Associate
AAFES Exchange
08.2015 - 08.2016
- Delivered outstanding customer service by assisting customers and maintaining an organized sales floor.
- Operated registers, stocked merchandise, printed labels, and supported daily operations.
Food Service Worker
AAFES Burger King
07.2012 - 08.2015
- Provided friendly customer service, prepared food, and maintained cleanliness in a fast-paced environment.
Environmental Service Worker
Doctors Community Hospital
12.2009 - 04.2010
- Maintained clean and safe patient care areas while interacting professionally with patients, visitors, and staff.
Cashier
Centerplate Nationals Stadium
06.2007 - 08.2007
- Provided efficient customer service during high-volume sporting events.
Food Service Worker
Aramark RFK Stadium
05.2006 - 08.2006
- Prepared food and assisted guests in a fast-paced environment.
Cashier
CVS
08.2005 - 12.2005
- Processed customer transactions and maintained merchandise presentation.
Cashier
Five Guys Burgers & Fries
06.2005 - 08.2005
- Provided friendly customer service while preparing food and maintaining cleanliness.
Education
undefined
Sanford-Brown College
01.2010
Diploma - undefined
Ballou S.T.A.Y. High School
01.2008
Skills
- Guest Relations & Concierge Service
- Front Desk Operations
- Reservation & Event Coordination
- Professional Communication
- Conflict Resolution
- Cash Handling & POS Systems
- Microsoft Office
- Multitasking & Organization
- Hospitality & Customer Experience
Timeline
Front Desk Attendant
Lucky Strike Arlington
01.2024 - Current
Store Associate
AAFES Exchange
08.2015 - 08.2016
Food Service Worker
AAFES Burger King
07.2012 - 08.2015
Environmental Service Worker
Doctors Community Hospital
12.2009 - 04.2010
Cashier
Centerplate Nationals Stadium
06.2007 - 08.2007
Food Service Worker
Aramark RFK Stadium
05.2006 - 08.2006
Cashier
CVS
08.2005 - 12.2005
Cashier
Five Guys Burgers & Fries
06.2005 - 08.2005
Diploma - undefined
Ballou S.T.A.Y. High School
undefined
Sanford-Brown College