Autumn Watson
King George
Summary
Dynamic Pharmacy Technician with a proven track record at Walmart and Kaiser Permanente, enhancing workflow and patient satisfaction through expert medication dispensing and inventory management. Excels in team collaboration and critical thinking, significantly improving service quality. Skilled in both manual and automated pharmacy techniques, embodying the pinnacle of professionalism and attention to detail in high-volume pharmacy settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
11.2020 - Current
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Performed medication therapy management through patient and prescriber outreach to improve medication adherence
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Managed opening and closing duties for pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Kaiser Permanente
06.2018 - 11.2020
- Counted, measured and compounded medications following standard procedures.
- Filled prescriptions in high-volume automated mail-order pharmacy environment.
- Reviewed patient charts for changes or duplication in therapy and brought to attention of pharmacist
- Collaborated with lab, radiology, and other medical teams to provide patient centered care
- All duties listed in current employment position
Pharmacy Technician
Walmart
09.2015 - 10.2018
- All duties listed in current employment position
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA compliance
- Medication therapy management
- Workflow optimization
- Pharmacy ethics and law compliance
- Medicare and medicaid process
- Manual and automated medication dispensing
- Compounding techniques
- Staff training & development
Certification
- Virginia State Pharmacy Technician Registration: 0230028318
- NHA ExCPt National Pharmacy Technician Certification: T6G5Q5S8
Timeline
Pharmacy Technician
Walmart
11.2020 - Current
Pharmacy Technician
Kaiser Permanente
06.2018 - 11.2020
Pharmacy Technician
Walmart
09.2015 - 10.2018
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