Summary
Overview
Work History
Skills
Timeline
Generic

Ava Drum

Chesapeake,VA

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

8
8
years of professional experience

Work History

Security Technician

Safe Haven ADT
09.2023 - Current
  • Enhanced security measures by installing and maintaining surveillance systems.
  • Reduced response times for security incidents by streamlining communication protocols within the team.
  • Maintained a safe working environment through thorough inspections and routine maintenance of security equipment.
  • Assisted clients in identifying potential security risks by conducting comprehensive site assessments.

Waitress

Buffalo Wild Wings
08.2022 - 09.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took food and drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of up to 15 tables at a time during peak "Game Day" hours.

Yeoman

United States Navy, USN
02.2020 - 07.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Provided comprehensive support to senior leadership, ensuring timely completion of tasks and projects.
  • Organized and maintained filing systems for 120 sailors at a time, improving document accessibility and reducing retrieval time.
  • Handled sensitive information discreetly while maintaining strict confidentiality standards at all times.

Aviation Boatswain's Mate Handler

US Navy
07.2017 - 07.2022
  • Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Signaled pilots manually to correct movements and prevent accidents.
  • Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.

Shift Manager/Key Holder

Penn Station Subs
05.2016 - 07.2017
  • Closed store four days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exercised composure under pressure and in escalated customer service scenarios.

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Corrective Actions
  • Operational Efficiency
  • Aircraft Movements
  • Safety Standards

Timeline

Security Technician

Safe Haven ADT
09.2023 - Current

Waitress

Buffalo Wild Wings
08.2022 - 09.2023

Yeoman

United States Navy, USN
02.2020 - 07.2022

Aviation Boatswain's Mate Handler

US Navy
07.2017 - 07.2022

Shift Manager/Key Holder

Penn Station Subs
05.2016 - 07.2017

Similar Profiles

CREATE PROFILE
Ava Drum