Ava Drum
Chesapeake,VA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
8
8
years of professional experience
Work History
Security Technician
Safe Haven ADT
09.2023 - Current
- Enhanced security measures by installing and maintaining surveillance systems.
- Reduced response times for security incidents by streamlining communication protocols within the team.
- Maintained a safe working environment through thorough inspections and routine maintenance of security equipment.
- Assisted clients in identifying potential security risks by conducting comprehensive site assessments.
Waitress
Buffalo Wild Wings
08.2022 - 09.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took food and drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of up to 15 tables at a time during peak "Game Day" hours.
Yeoman
United States Navy, USN
02.2020 - 07.2022
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided comprehensive support to senior leadership, ensuring timely completion of tasks and projects.
- Organized and maintained filing systems for 120 sailors at a time, improving document accessibility and reducing retrieval time.
- Handled sensitive information discreetly while maintaining strict confidentiality standards at all times.
Aviation Boatswain's Mate Handler
US Navy
07.2017 - 07.2022
- Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Signaled pilots manually to correct movements and prevent accidents.
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
Shift Manager/Key Holder
Penn Station Subs
05.2016 - 07.2017
- Closed store four days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exercised composure under pressure and in escalated customer service scenarios.
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Corrective Actions
- Operational Efficiency
- Aircraft Movements
- Safety Standards
Timeline
Security Technician
Safe Haven ADT
09.2023 - Current
Waitress
Buffalo Wild Wings
08.2022 - 09.2023
Yeoman
United States Navy, USN
02.2020 - 07.2022
Aviation Boatswain's Mate Handler
US Navy
07.2017 - 07.2022
Shift Manager/Key Holder
Penn Station Subs
05.2016 - 07.2017
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