Ava Harrell
Newport News
Summary
Dynamic and engaging professional with a proven track record in customer service and organizational skills, with devoted experience at Chick-fil-A, Rita's Italian Ice, and the athletics department at Christopher Newport University. Excelled in creating memorable customer experiences through effective communication and a friendly attitude. Demonstrates expertise in handling financial transactions and streamlining operational efficiency. Displays fast and quick reactions through athletic training. Moreover, expresses an exceptional amount of sports knowledge on and off the football field.
Overview
3
3
years of professional experience
Work History
Assistant Athletic Trainer
Christopher Newport University
Newport News
08.2025 - Current
- Collaborated with coaching staff to ensure athlete safety during training sessions.
- Managed equipment inventory and ensured proper maintenance of training supplies.
- Developed emergency action plans for athletic events and assisted in the management of acute sports-related injuries on site.
- Assisted in developing educational materials related to injury prevention topics such as concussion awareness or heat illness prevention.
Front of House Staff Member
Chick-fil-A
Fairfax
02.2024 - Current
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Packaged and bagged cooked food and prepared items.
- Handled cash register transactions for both dine-in and take-out orders.
- Memorized menu and offered discerning recommendations, remained steps ahead of guests needs and desires and accurately gauged level of interest in conversation and small talk.
- Assisted team members during busy hours to ensure swift service delivery.
- Monitored dining room activity to ensure all guests had a positive experience.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Greeted customers warmly and ensured a positive dining experience.
Cashier
Rita's Ice
Chantilly
10.2022 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Arts - Marketing
Christopher Newport University
Newport News, VA05-2028
Skills
- Customer service
- Organizational skills
- Communication
- Networking
- Friendly, positive attitude
- Sports knowledge
Accomplishments
- Citizenship award
- Excellence in sports marketing award
- Excellence in advanced physical education award
Affiliations
- Watching the NFL.NBA, and keeping up with players and statistics
- Playing a variety of sports
- Babysitting
Timeline
Assistant Athletic Trainer
Christopher Newport University
08.2025 - Current
Front of House Staff Member
Chick-fil-A
02.2024 - Current
Cashier
Rita's Ice
10.2022 - 08.2023
Bachelor of Arts - Marketing
Christopher Newport University
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