Avashaye Wanzer
Alexandria
Summary
Dynamic professional with extensive experience as a Deputy Clerk at Alexandria Circuit Court, specializing in document preparation and policy enforcement. Demonstrated ability to enhance customer satisfaction through effective problem solving and strong organizational skills while managing multiple tasks in fast paced environments. As a dedicated Patient Representative, committed to delivering superior support regarding insurance coverage, financial options, and documentation requirements. Proficient in scheduling and database management, facilitating streamlined communication and significantly reducing correspondence backlogs. Proven track record of identifying client needs to elevate engagement strategies and overall service quality.
Overview
9
9
years of professional experience
Work History
Patient Access Associate
Inova Fairfax Hospital
04.2025 - Current
- Managed patient registration processes to ensure accurate data collection and compliance with hospital protocols.
- Coordinated insurance verification and benefits eligibility to streamline patient access services.
- Facilitated communication between patients and healthcare providers to enhance service delivery and patient satisfaction.
- Guided new staff through patient access procedures, cultivating a collaborative team environment
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
Deputy Clerk
Alexandria Circuit Court
03.2024 - 03.2025
- Utilized various office equipment including computers, copiers, fax machines, scanners, and printers with proficiency.
- Accustomed to ensuring proper documentation is completed prior to releasing prisoners from custody.
- Processed incoming mail and outgoing correspondence including checks and forms accurately and efficiently.
- Prepared and filed legal documents, including court pleadings, motions, subpoenas, and other correspondence for Docket Clerk.
- Updated calendars with new court dates as they were received from the courts for Docket Clerk.
- Organized case files in accordance with established procedures to ensure accuracy and efficiency of workflow.
- Answered phone calls and emails to provide information about court procedures.
- Assisted with courtroom duties by administering oaths, handling motions and swearing in jury panels.
- Ability to maintain confidentiality regarding all matters discussed during trials or hearings.
- Focused on learning new skills and staying updated with industry changes.
- Managed case files and legal documents to ensure compliance with court procedures.
Cashier
Giant Food
11.2019 - 08.2024
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient file maintenance services to ensure accurate records and data storage.
- Performed daily audits of filing cabinets to identify and correct any errors or inconsistencies.
- Resolved complex problems related to file maintenance operations quickly and accurately.
Law Enforcement Intern
Norfolk State University
01.2022 - 12.2023
- Assisted in developing and implementing educational plans for students, providing guidance to ensure their success.
- Supported the lead teacher in delivering instruction.
- Encouraged student independence and academic achievement by exploring new concepts and activities.
- Prepared and delivered lectures to groups of students on topics related to field of study.
- Assisted teacher with lesson planning and student evaluations.
Ambassador
Norfolk State University
08.2021 - 12.2023
- Provides guidance for first generation students at Norfolk State University.
- Served as role model, advocate, and peer mentor to new and continuing students.
- Learned how to manage multiple tasks simultaneously while working with a team of Student Ambassadors.
- Gained experience in public speaking through leading workshops and presentations for new students.
- Shared first-hand information about college experience with prospective students.
- Mentored and supported new students, helping to integrate and thrive.
Multiple Departments
Target
05.2022 - 08.2022
Cashier/Party Attendant
Great Waves, Water Park
05.2017 - 09.2019
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Utilized problem solving skills to effectively handle difficult situations.
- Maintained an organized storage area for party supplies before and after each event.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
NORFOLK STATE UNIVERSITY
Norfolk12.2023
HIGH SCHOOL DIPLOMA - undefined
T.C. WILLIAMS
06.2020
Skills
- Document preparation
- Policy enforcement
- File maintenance
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Adaptability and flexibility
- Reliable and punctual
- Patient registration
Timeline
Patient Access Associate
Inova Fairfax Hospital
04.2025 - Current
Deputy Clerk
Alexandria Circuit Court
03.2024 - 03.2025
Multiple Departments
Target
05.2022 - 08.2022
Law Enforcement Intern
Norfolk State University
01.2022 - 12.2023
Ambassador
Norfolk State University
08.2021 - 12.2023
Cashier
Giant Food
11.2019 - 08.2024
Cashier/Party Attendant
Great Waves, Water Park
05.2017 - 09.2019
HIGH SCHOOL DIPLOMA - undefined
T.C. WILLIAMS
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
NORFOLK STATE UNIVERSITY
Awards
- Dean's List 2020-2021
- Dean's List 2021-2022
- Honor Roll 2022-2023
Publications
Erica R. Russell, Dezheona Mitchell, Ta'Nijah Taylor, Avashaye Wanzer, & Sanai Banks. "In Their Voices: First-Generation Undergraduates: Lessons and Perspectives." In Diverse Firsts: Thoughts, Behaviors, and Experiences of First-Generation Graduates and Professionals, 2023.