Open To Work
Avery Lupton
Lynchburg
Work Preference
Summary
Dedicated sales associate with proven skills in customer service and effective communication. Experienced in resolving customer complaints and driving team success, resulting in enhanced customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate
JCPenney
Lynchburg
07.2022 - Current
- Assisted customers with product selections and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the cash register.
- Collaborated with team members to ensure stock availability.
- Educated customers on promotions and loyalty programs.
- Resolved customer complaints and provided solutions promptly.
- Participated in inventory counts and restocking activities regularly.
- Ensured store cleanliness and adherence to visual standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Barista
The Bean Barn
Madison Heights
03.2022 - 06.2022
- Crafted high-quality espresso drinks using various brewing techniques.
- Provided excellent customer service in a fast-paced café environment.
- Managed inventory by restocking supplies and monitoring product levels.
- Collaborated with team members to ensure smooth café operations during peak hours.
- Developed knowledge of menu items to make recommendations to customers.
- Handled cash register duties, processing transactions accurately and efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked items.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Implemented feedback from customers to improve service quality and menu offerings.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Education
High School Diploma -
Heritage High School
Lynchburg, VA06-2021
Associate of Science - Life Sciences
Central Virginia Community College
Lynchburg, VA06-2026
Skills
- Sales expertise
- Product knowledge
- Visual merchandising
- Cash handling
- Inventory management
- Retail store operations
- Sales strategy
- Brand promotion
- Stocking and receiving
- Merchandising
- Customer service
- Effective communication
- Communication skills
- Conflict resolution
- Problem resolution
- Fraud detection
- Time management
- Task prioritization
- Multi-tasking strength
- Reliability and punctuality
- Professional demeanor
- Professional positivity
- Goal oriented
- Team collaboration
- Active listening
- Adapt to diverse groups
- Relationship building
- Sales expertise
- Excellent people skills
Affiliations
- Volunteer, Day of Caring - Lynchburg, VA (May 20,2026)
Timeline
Sales Associate
JCPenney
07.2022 - Current
Barista
The Bean Barn
03.2022 - 06.2022
High School Diploma -
Heritage High School
Associate of Science - Life Sciences
Central Virginia Community College