Avia Ashley
Virginia Beach
Summary
Results-driven professional with a strong focus on delivering exceptional customer support. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication, ensuring effective interactions and building lasting relationships.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
03.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Retail and Attractions Supervisor (Internship)
Great Wolf lodge
03.2022 - 03.2023
- A kids friendly hotel whose primary mission is 'to bring joy to families'
- Interviewed and hired associates to fill staff vacancies
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Assisted with the calculation and record keeping of department expenses and revenue
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Monitored processes and recommended methods for reducing shrink.
Housekeeping Attendant
La Quinta Inn & Suites
04.2021 - 09.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Direct Sales Agent
ATT
03.2020 - 03.2021
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
Customer Service Representative
Conduent- Royal Caribbean International
10.2017 - 02.2019
- Employed expert problem solving and communication skills as a contact center agent for high-end cruise company
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Named agent of the month 7 times.
Education
Bachelor of Science - Marketing and Management Studies
The University of The West Indies Mona
06-2020
Diploma - Business Studies
Glenmuir High School
06.2016
Skills
- Live chat support
- Call Center Experience
- Closing techniques
- Data Entry Proficiency
- Advanced Microsoft Office Skills
- Active listening
- Time management
- Typing Speed: 55 WPM
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Olive Garden Restaurant
03.2023 - 04.2024
Retail and Attractions Supervisor (Internship)
Great Wolf lodge
03.2022 - 03.2023
Housekeeping Attendant
La Quinta Inn & Suites
04.2021 - 09.2021
Direct Sales Agent
ATT
03.2020 - 03.2021
Customer Service Representative
Conduent- Royal Caribbean International
10.2017 - 02.2019
Bachelor of Science - Marketing and Management Studies
The University of The West Indies Mona
Diploma - Business Studies
Glenmuir High School
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