Awais Ali
Round Hill
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Technical Program Manager - Cloud Ops
Microsoft
7 2022 - Current
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Developed and implemented curriculum and training materials appropriate for use at all skill levels.
- Confirmed operational teams achieved prescribed Business Value Realizations, suggesting alterations to remedy unmet goals.
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 20%.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
Technical Training Program Manager
Microsoft
11.2019 - 06.2022
- Spearheaded the creation of a mentorship program connecting experienced staff with newer employees for ongoing professional development support.
- Worked closely with other departments to better understand product features and develop appropriate training materials.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
Datacenter Engineer II /Technical Team Lead
ATOS IT Solutions & Services @ Microsoft Datacenter
06.2015 - 09.2019
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
Senior Datacenter Engineer / Team Lead
Supreme Group
09.2011 - 10.2014
- Set up and calibrated machinery to meet specific production requirements.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails and written correspondence.
- Participated in cross-functional team-building activities.
- Led team of 5 members while providing exceptional customer service.
Education
Bachelor of Science - Computer Science And Programming
National University of Computer & Emerging Sciences
Karachi 08.2001 - 05.2005
Skills
Program Management
IT Infrastructure Deployment / Management
Workflow Planning
Server & Network Hardware
Data Analytics
Communication & Collaboration
Timeline
Technical Training Program Manager
Microsoft
11.2019 - 06.2022
Datacenter Engineer II /Technical Team Lead
ATOS IT Solutions & Services @ Microsoft Datacenter
06.2015 - 09.2019
Senior Datacenter Engineer / Team Lead
Supreme Group
09.2011 - 10.2014
Bachelor of Science - Computer Science And Programming
National University of Computer & Emerging Sciences
08.2001 - 05.2005
Technical Program Manager - Cloud Ops
Microsoft
7 2022 - Current
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