Axel Baker
Midlothian
Summary
Versatile and dynamic, having excelled at Orthovirginia, I leveraged my expertise in patient care and operations management to enhance rehabilitation outcomes and streamline clinic operations. Demonstrated exceptional team leadership and problem-solving abilities, contributing to a culture of continuous improvement and patient satisfaction. Achieved consistent patient progress through effective communication and meticulous attention to safety. Known for collaborative team approaches and consistent achievement of health outcomes. Reliable and adaptable, skilled in medical procedures and patient management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Orthovirginia
11.2022 - 08.2024
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Inventoried supplies and ordered more for office and patient rooms.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Promoted culture of continuous improvement, participating in professional development workshops and sharing knowledge with colleagues.
Operations Manager
Underground World LLC
09.2024 - Current
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Contributed to a positive work environment by collaborating with colleagues, sharing knowledge and expertise, and fostering a sense of camaraderie among the staff.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Provided exceptional customer service when interacting with both patients and their families, addressing concerns promptly while demonstrating empathy and understanding.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
- Inventoried supplies and ordered more for office and patient rooms.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Promoted culture of continuous improvement, participating in professional development workshops and sharing knowledge with colleagues.
Retail Sales Associate
Tmobile
06.2019 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Foreign Language Studies
Brightpoint Community College
800 Charter Colony Pkwy Midlothian, VA 23114Skills
- Problem-solving
- Team leadership
- Operations management
- Patient care
- Appointment scheduling
- Cleaning and sanitation
- Treatment preparation
- Body mechanics
- Hot and cold therapy
- Patient communication
- Assistive device fitting
Certification
PTTC
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Underground World LLC
09.2024 - Current
Physical Therapy Technician
Orthovirginia
11.2022 - 08.2024
Retail Sales Associate
Tmobile
06.2019 - 02.2021
Foreign Language Studies
Brightpoint Community College
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