Ayana Diaz
17895 Milroy Drive
Summary
Dynamic leader with a proven track record at Under Her, enhancing program efficiency and participant satisfaction. Expert in strategic visioning and customer relations, adept at fostering strategic partnerships and driving business development. Recognized for problem-solving abilities and operational management skills, significantly contributing to team success and program innovation.
Overview
6
6
years of professional experience
Work History
Co-Founder, Non-Profit
Under Her
10.2018 - Current
- Prepared clearly written and formatted documents and reports.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Conducted research on industry trends to inform program improvements and innovation.
- Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
Team Member
McDonalds
08.2023 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Crew Member
Chic-Fil-A
11.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Fostered positive team environment by assisting coworkers during rush periods.
- Boosted repeat customer rates by providing friendly and engaging service.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
No Degree - Social Psychology
Hampton University
Hampton, VA05-2026
Skills
- Business development
- Strategic partnerships
- Strategic visioning
- Customer relations
- Fundraising
- Operations management
- Partnership cultivation
- Goal setting
- Board reporting
- Problem-solving
Timeline
Team Member
McDonalds
08.2023 - 09.2024
Crew Member
Chic-Fil-A
11.2022 - 08.2023
Co-Founder, Non-Profit
Under Her
10.2018 - Current
No Degree - Social Psychology
Hampton University
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