Ayanna Dessources
Richmond
Summary
Analytical and motivated professional with a strong foundation in data analysis, business operations, and process improvement. Skilled in SQL, Tableau, Power BI, and Excel, with hands-on experience interpreting data, developing reports, and supporting cross-functional initiatives. Recognized for strong communication, critical thinking, and teamwork, with a proven ability to identify opportunities for efficiency, and deliver actionable insights. Eager to contribute to a business analyst role by leveraging technical proficiency, attention to detail, and a results-driven mindset. Results-driven and strategic business analyst with a strong record of translating data into actionable insights that drive operational efficiency and business performance. Known for decisive leadership, big-picture thinking, and the ability to align people, processes, and metrics to organizational goals. Highly analytical and execution-focused, with hands-on experience leading reporting initiatives, improving workflows, and supporting cross-functional decision-making through data.
Overview
3
3
years of professional experience
Work History
Underwriting Assistant
Richmond National Insurance
Richmond
10.2023 - Current
- Conduct and lead risk analysis using property valuations and loss history, improving underwriting
accuracy and reducing turnaround time by 20%. - Extract, analyze, and interpret large datasets to support underwriting strategy and operational
decision-making. - Ensure strict compliance with documentation standards, maintaining 100% accuracy across
underwriting submissions. - Manage and prioritize over 150 policy changes per quarter, aligning execution with company guidelines and business risk tolerance.
- Conduct risk analysis using property valuations and loss history, enhancing underwriting accuracy, and reducing turnaround time by 20%.
- Extract and interpret large data sets to support strategic decisions, contributing to improvements in underwriting workflow.
- Ensure compliance with documentation standards, maintaining 100% accuracy in underwriting files across all submissions.
- Process over 150 policy changes (endorsements, renewals, cancellations) per quarter, in alignment with company guidelines.
Sales Coordinator
Delta Marriott
Richmond
05.2023 - 10.2023
- Generated over $50K in new business through targeted prospecting, cold outreach, and strategic upselling to corporate clients.
- Coordinated 20+ large group bookings monthly, ensuring full alignment with client requirements, and operational constraints.
- Standardized lead-tracking processes by developing SOPs, improving follow-up efficiency, and response time by 25%.
- Oversaw logistics for corporate meetings and events, supporting up to five events weekly with precise planning and documentation.
- Generated over $50K in new business through prospecting, cold outreach, and upselling to corporate clients.
- Coordinated 20 or more large group bookings and meetings monthly, ensuring 100% compliance with client requirements.
- Developed SOPs for lead tracking, improving follow-up efficiency, and response time by 25%.
- Coordinated logistics for corporate meetings and events, supporting up to five events weekly, with detailed record-keeping.
Night Audit Supervisor
Delta Marriott
Richmond
08.2022 - 07.2023
- Audited and reconciled $10K–$12K in nightly revenue, with zero discrepancies over a 12-month period.
- Trained, supervised, and scheduled a team of three night auditors, improving shift efficiency and service accuracy.
- Produced daily and monthly revenue and performance reports that improved forecasting accuracy within a 5% margin.
Business Analyst Intern
Brooks Utility Products
Richmond
03.2023 - 06.2023
- Designed and implemented interactive dashboards in Tableau and Power BI, accelerating the identification of underperforming KPIs by 25%.
- Partnered with Finance and Operations leaders to define, track, and report KPIs supporting budgeting, forecasting, and performance management.
- Led cost variance analysis between standard and actual production costs, contributing to a 15% reduction in cost overruns.
- Developed data-backed inventory reserve recommendations, improving inventory accuracy by 10%.
Education
BBA - Bachelor of Business Administration
Virginia Commonwealth University
Richmond, VA05.2023
Advanced Diploma -
Martinsville High School
Martinsville, VA05.2018
Skills
SQL and data visualization tools
Microsoft Excel and Google Workspace
Data analysis and KPI tracking
Process optimization strategies
Business and technical documentation
Problem solving and collaboration
Communication and stakeholder alignment
Adaptability and ownership
Timeline
Underwriting Assistant
Richmond National Insurance
10.2023 - Current
Sales Coordinator
Delta Marriott
05.2023 - 10.2023
Business Analyst Intern
Brooks Utility Products
03.2023 - 06.2023
Night Audit Supervisor
Delta Marriott
08.2022 - 07.2023
BBA - Bachelor of Business Administration
Virginia Commonwealth University
Advanced Diploma -
Martinsville High School