Ayanna Pierce
Norfolk
Summary
I am a dedicated customer service professional with strong problem-solving skills and a commitment to providing efficient, friendly support. I am seeking a role where I can assist customers, resolve issues, and contribute to a positive experience.
Overview
5
5
years of professional experience
Work History
Sales Lead Manager
Pandora Jewelry
Norfolk, VA
10.2021 - Current
- Led sales team to exceed quarterly revenue goals through targeted coaching and performance management.
- Developed and implemented strategies to enhance customer experience and drive repeat business.
- Analyzed market trends to identify opportunities for product placement and promotions within retail locations.
- Collaborated with cross-functional teams to optimize inventory management and streamline operations.
Claims Specialist
GEICO
04.2022 - 10.2024
- Prioritized customer safety by addressing concerns and providing accurate information.
- Initiated the claims process, ensuring accuracy and efficiency.
- Coordinated task delegation to the appropriate departments for seamless claim handling.
- Responded to customer inquiries regarding policies, accidents, and claim statuses with professionalism and clarity.
- Processed and issued payments when necessary.
Customer Service Rep
Alorica
02.2021 - 03.2022
- Managed inbound and outbound calls, providing customer support, troubleshooting assistance, and account management.
- Managed service setup, adjustments, and cancellations for new and existing customers.
- Prepared feedback reports on call and chat-related issues.
- Addressed customer inquiries and resolved billing discrepancies efficiently.
Education
Associate degree -
Tidewater Community College
01-2017
BBA - Hospitality Management
Norfolk State University
Norfolk, VA06-2027
Skills
- Critical thinking
- Decision-making
- Clear and professional verbal/written communication
- Empathy and patience
- Customer Relationship Management software proficiency
- Data entry and record-keeping
Timeline
Claims Specialist
GEICO
04.2022 - 10.2024
Sales Lead Manager
Pandora Jewelry
10.2021 - Current
Customer Service Rep
Alorica
02.2021 - 03.2022
Associate degree -
Tidewater Community College
BBA - Hospitality Management
Norfolk State University