AYANNA N. PEELER
Triangle
Summary
Seasoned Behavioral Health Case Manager with over 16 years of experience in the Mental Health industry. Recognized for providing outstanding mental and physical health care services for assigned patients. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects or complications.
Overview
16
16
years of professional experience
Work History
Counselor
Sheltercare Juvenile Commission
01.2024 - Current
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual needs.
- Assisted in the rehabilitation of juvenile offenders by facilitating group therapy sessions and teaching life skills.
- Promoted a safe and positive environment within the facility by enforcing rules, addressing conflicts, and de-escalating tense situations as needed.
- Evaluated clients'' progress regularly, adjusting treatment approaches accordingly to achieve optimal outcomes.
- Coordinated with probation officers to ensure compliance with court-mandated requirements while fostering accountability among clients.
- Advocated for clients during court proceedings by providing testimony about their progress or presenting alternative sentencing recommendations when appropriate.
Substance Abuse Residential Case Manager
Mainspring Recovery
01.2023 - 10.2023
- Collaborated with healthcare providers to drive continuity of care.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Assessed risk factors of patients and made referrals for further services.
- Provided patient and family education on available resources and self-care strategies.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Participated in clinical supervision to maintain professional development.
- Coordinated patient discharge planning and follow-up care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Facilitated support groups for patients and families dealing with chronic illnesses.
Mental Health Case Manager
Nu Start Inventions LLC
04.2019 - 01.2023
- In this position I am responsible for managing an assigned caseload of clients having long- term mental illness and for assessing client needs, developing, implementing, and reviewing service plans, and working with other community resources in meeting/achieving client service needs
- Volunteer
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Involved clients' family members in planning social service programs.
Residential Coordinator Supervisor
Gateway Homes
10.2018 - 05.2019
- I aid patients who need help with their daily tasks
- My duties as a Residential Coordinator Supervisor include ensuring the smooth running of the facility, coordinating staff, recruiting and training new employees, handling paperwork, and solving any concerns that may arise
- I take care of the financial duties of the clients
- I make the schedules for my staff and ensure that they are responsible in completing their shift
- I attend PCP meetings; I complete documentation for my clients
- I make sure their home is running smoothly daily
- I make sure there is food in their homes and do weekly grocery shopping
- I create and implement the activity calendar
- I am on call one time per month.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
Behavioral Health Specialist
Good Neighbor Community Services
10.2018 - 01.2019
- I supported and assisted individuals with achieving and maintaining community stability through teaching and reinforcement of independent living skills, identifying and using other resources in the community, assistance with medication management, and monitoring of psychical health and nutrition
- Services take place in the individual’s home and in their community
- Individuals interested in being assessed for this additional service are encouraged to talk with their Primary Service Provider to discuss eligibility for making a referral
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Ran individual therapy and family therapy sessions for children ages 5 to 18.
- Offered and documented treatment consent forms in patient health records.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Mental Health Clinician
Support Systems INC
02.2013 - 11.2014
- Provided clinical treatment services based on client needs and treatment plans
- Demonstrated understanding of diagnostic evaluation methods, mental status exams, and use of the DSM-IV
- Responded to a range of clients’ needs using differential diagnoses and treatment approaches
- Provided appropriate crisis intervention services
- Maintained clinical records in timely compliance with agency policies and procedures
- Worked collaboratively with other community agencies on behalf of clients
- Demonstrated sound clinical ethical practice
- Effectively organized time and responsibilities.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Control Room Operator/Correctional Officer
Lynchburg Juvenile Detention Center
01.2008 - 12.2009
- I was tasked to carry out directives and duties assigned by the detention center management
- In this position I counseled female detainees on independent living skills, health, personal care, budgeting, and accessing housing and other benefits
- I was also tasked to develop individualized service plans for detainees, write progress and counseling reports, prepare intake/release documents, and perform certain security functions.
Education
B.S., Bachelor of Psychology -
Liberty University
Lynchburg, VirginiaSkills
- Mental health care
- Treatment planning
- Addictions and substance abuse
- Clinical interventions
- Mental health evaluations
- Case documentation
- Group Activities
- Confidential Case Documentation
- Client Needs Assessment
- Crisis Situations
- Emotional Support
Timeline
Counselor
Sheltercare Juvenile Commission
01.2024 - Current
Substance Abuse Residential Case Manager
Mainspring Recovery
01.2023 - 10.2023
Mental Health Case Manager
Nu Start Inventions LLC
04.2019 - 01.2023
Residential Coordinator Supervisor
Gateway Homes
10.2018 - 05.2019
Behavioral Health Specialist
Good Neighbor Community Services
10.2018 - 01.2019
Mental Health Clinician
Support Systems INC
02.2013 - 11.2014
Control Room Operator/Correctional Officer
Lynchburg Juvenile Detention Center
01.2008 - 12.2009
B.S., Bachelor of Psychology -
Liberty University
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