Aydee Martinez
Springfield
Summary
Accomplished banking professional with a proven track record at Wells Fargo, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in risk management and fluent in Spanish, I significantly contributed to branch productivity and client portfolio expansion. Expert in drawer balancing and adept at leveraging financial software, I embody a blend of analytical prowess and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
08.2017 - Current
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Trained new hires on customer service policies and procedures.
Personal Banker
Wells Fargo
02.2022 - 07.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Education
No Degree - Management Information Systems
George Mason University
Fairfax, VA08-2025
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12-2021
High School Diploma -
Falls Church High School
Falls Church, VA06-2017
Skills
- Exceptional customer service
- Risk management evaluation background
- Conflict resolution techniques
- Drawer balancing
- Excellent time management skills
- Spanish speaking
Affiliations
- Gamma Phi Beta
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
Wells Fargo
02.2022 - 07.2023
Teller
Wells Fargo
08.2017 - Current
No Degree - Management Information Systems
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Falls Church High School
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