Ayden Wendel
Harrisonburg
Summary
Innovative Help Desk Analyst and Customer-focused IT support candidate with strong experience in front desk operations, administrative workflows, payment systems, documentation, and high-volume customer service. Skilled at troubleshooting user issues, navigating computer systems, following structured procedures, and communicating clearly with customers under pressure. Currently building a cybersecurity and IT foundation with hands-on knowledge of Windows, Microsoft 365, account support, MFA, hardware basics, and ticket-style issue tracking. Seeking an entry-level help desk role where I can apply my customer service background, technical problem-solving skills, and attention to detail.
Overview
4
4
years of professional experience
Work History
Front Desk
Best Western Plus
01.2026 - Current
- Managed guest check-in and check-out workflows using hotel property management systems while verifying reservations, processing payments, and maintaining accurate account records.
- Handled high-volume front desk communication including guest requests, structured de-escalation, booking modifications, and service issues while maintaining professional brand representation.
- Coordinated room availability, housekeeping status updates, and maintenance requests through internal operational tracking systems to ensure smooth guest turnover.
- Processed payments, authorizations, and transaction adjustments while maintaining strong attention to financial accuracy and fraud prevention standards.
- Maintained front desk operational logs including shift reports, guest notes, and service follow-ups to support consistent team handoff and daily coordination.
- Supported nightly operational workflows including reservation audits, account reconciliation checks, and documentation of service incidents.
Overnight Inventory & Support Specialist
Walmart
04.2025 - 10.2025
- Coordinated inventory operations using internal warehouse management system tools and RF scanners to track ASNs, validate source records, and resolve discrepancies.
- Supported end-to-end receiving operations including shipment verification, order check-in, and exception handling.
- Built and maintained MOD operational communication sheets to verify pricing compliance, perform spot checks, and align oversight structurally.
- Coordinated directly with vendors and internal teams to follow up on product status, discrepancies, and inventory issue.
- Executed department resets and seasonal transitions while maintaining operational standards during high-traffic periods.
Remote Customer Service - Temporary Contract
Intelogix
12.2024 - 03.2025
- Supported ACT test-takers across chat by guiding account setup, register steps, scheduling changes, and policy questions.
- Troubleshoot account access issues like login failures and portal errors by verifying customer details, updating account notes, and documenting actions with strong data integrity.
- Maintained test-day issue workflows by collecting exact error details, organized case notes and customer documentation across multiple threads to keep workflows clean, reduce repeat contacts, and deliver consistent follow-up.
Administrative Assistant
Big Lots
01.2024 - 12.2024
- Supported customers across phone and chatbot channels using clean dual-channel handoffs, clear next steps, and consistent follow-through to reduce repeat contacts.
- Maintained internal administrative records including scheduling, service follow-ups, and operational trackers to support daily store coordination.
- Managed multiple customer cases at once including inventory counts, policy messaging, and audit-ready records.
- Updated customer service training documentation by logging revisions for clarity, consistency and priority oriented.
Customer Service Representative
Dollar Tree
09.2022 - 01.2024
- Support for internal POS-related customer issues including payment errors, and transaction interruptions.
- Handled with office and backroom systems to verify pricing, item status, and transaction details.
- Maintained service flow and queue control by coordinating register coverage, taking shifts and lane readiness during top volume.
- Mentored new hires on register procedures to ensure accurate transactions and consistent checkout workflows.
Education
Associate of Applied Science - Information Technology
Laurel Ridge Community College
Middletown, VASkills
- Troubleshooting And Ticketing
- Customer Support Operations
- Multi-Call Handling
- Case Management
- Salesforce CRM
- POS and Transaction Systems
- Cash Handling
- Computer Networking
- Device Setup And Support
- Microsoft Excel Tracking
- Remote Support Tools
- Financial Processing
- Windows
- Microsoft Outlook
- Customer service
- Teamwork and collaboration
Accomplishments
- CompTIA Security+ Ce Certified
- CompTIA A+ Certified
Timeline
Front Desk
Best Western Plus
01.2026 - Current
Overnight Inventory & Support Specialist
Walmart
04.2025 - 10.2025
Remote Customer Service - Temporary Contract
Intelogix
12.2024 - 03.2025
Administrative Assistant
Big Lots
01.2024 - 12.2024
Customer Service Representative
Dollar Tree
09.2022 - 01.2024
Associate of Applied Science - Information Technology
Laurel Ridge Community College