Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayesha Bermudez

Williamsburg

Summary

Dynamic sales and account management leader with over 10 years of experience in driving revenue growth, resolving high-visibility escalations, and leading high-performing teams. Expertise in inside sales leadership, partner success, and digital strategy. Fosters a strong ability to build customer trust, mitigate risks, and consistently exceed business performance goals. Committed to leveraging a unique blend of experience and education to deliver exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Selling Partner Account Manager

Amazon
04.2025 - Current
  • Serve as the primary escalation point for Selling Partners, resolving complex business issues across phone and chat channels.
  • Research, analyze, and resolve escalations while identifying patterns and informing upstream problem-solving.
  • Own high-visibility escalations that pose potential PR or legal risk, collaborating cross-functionally to deliver fast, risk-mitigated solutions.
  • Provide actionable business guidance to Selling Partners, helping them optimize operations and achieve account growth goals.
  • Communicate resolutions and business insights to executives and senior leaders to ensure alignment and risk awareness.
  • Proactively identify systemic risks and recommend corrective actions to leadership, reducing seller pain points and improving marketplace processes.

Inside Sales Manager

Verizon Wireless
08.2020 - 10.2024
  • Directed a high-performing team of 10+ sales professionals, surpassing annual sales targets and driving consistent revenue growth.
  • Implemented digital and virtual sales strategies that boosted conversion rates by 12% and improved customer retention.
  • Established clear performance metrics and held team members accountable to sales activity standards.
  • Delivered targeted coaching and training that elevated team performance and exceeded business KPIs.
  • Anticipated market trends to position the team for emerging sales opportunities.

General Manager

Verizon Wireless
08.2018 - 08.2020
  • Oversaw multi-location operations and sales initiatives, expanding market share and improving customer satisfaction scores.
  • Built, motivated, and retained high-performing diverse sales teams through recruitment, development, and performance management.
  • Enhanced upselling, cross-selling, and retention programs, driving recurring revenue growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant Solutions Manager

Verizon Wireless
01.2016 - 01.2018
  • Managed a team of 6+ sales representatives, consistently achieving revenue and performance targets.
  • Increased monthly revenue through upselling and cross-selling initiatives.
  • Coached and mentored team members, improving overall store performance by 10%.

Solutions Specialist

Verizon Wireless
01.2014 - 01.2016
  • Consistently exceeded sales quotas by delivering tailored solutions to customer needs.
  • Strengthened customer loyalty through personalized service and proactive relationship management.
  • Supported merchandising strategies that improved product visibility and sales growth.

Education

B.A. - General Studies

Southern New Hampshire University

Skills

  • Inside Sales Leadership (6–10 reps)
  • Partner & Account Management
  • Escalation Resolution & Risk Mitigation
  • Sales & Revenue Growth Strategy
  • Customer Experience & Retention
  • Coaching & Team Development
  • Data-Driven Decision Making
  • Marketing strategies

Timeline

Selling Partner Account Manager

Amazon
04.2025 - Current

Inside Sales Manager

Verizon Wireless
08.2020 - 10.2024

General Manager

Verizon Wireless
08.2018 - 08.2020

Assistant Solutions Manager

Verizon Wireless
01.2016 - 01.2018

Solutions Specialist

Verizon Wireless
01.2014 - 01.2016

B.A. - General Studies

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Ayesha Bermudez