Ayona Shumake
Medical Assistant
Portsmouth,VA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sentara Medical Group
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Performed medical records management, including filing, organizing and scanning documents
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Oriented and trained new staff on proper procedures and policies
- Conducted patient follow-up calls to monitor treatment progress and answer any questions
Bakery Assistant Manager
Kroger Marketplace
01.2018 - Current
- Provided superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise
- Resolved customer complaints by assisting with exchanging merchandise, refunding money
- Responsible for training, mentoring, and coaching employees
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products
- Conducted activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity
- Built relationships with customers and the community to establish long-term business growth
- Provided oversight of compliance with opening and closing procedures
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department
- Managed department inventories by tracking sales and ordering products and supplies to meet customer demands, drive sales and reach company gross profit goals
Health Insurance Agent
The Results Company
07.2017 - 12.2017
- Thoroughly researching and analyzing insurance policies
- Occasionally working with Underwriters to adapt policies
- Communicating with Insurance Adjusters about the life cycle of each claim
- Promoting new insurance policies to existing customers
- Ensuring that financial services industry rules are being followed
Education
Medical assistant -
Sentara College of Health Science
Chesapeake, VA05.2023
Diploma -
Deep Creek High School
Chesapeake, VA06.2010
Skills
- Strong Organizational Skills
- Engaged Listening Skills
- Adept at Prioritizing Multiple Responsibilities
- Proficient Team Leadership
- Knowledge of HIPAA Regulations
- Experience with OSHA Regulations
- Proficient in Verbal Interaction
- Expertise in Electronic Health Records
- Skilled in Microsoft Office
- Proficient in Windows 10
- Process Optimization
- HIPAA Regulation Adherence
- Appointment Scheduling Expertise
- HIPAA compliance
- Customer Support
- Familiarity with Medical Vocabulary
- Service Excellence
- Food safety compliance
- Bakery operations
Certification
- BLS Certified (AHA), 2022
- CMA - Certified Medical Assistant (NHA), 2023
Personal Information
Title: Medical Assistant
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balancePaid time off401k matchPaid sick leaveHealthcare benefitsTimeline
Medical Assistant
Sentara Medical Group
07.2023 - Current
Bakery Assistant Manager
Kroger Marketplace
01.2018 - Current
Health Insurance Agent
The Results Company
07.2017 - 12.2017
Diploma -
Deep Creek High School
Medical assistant -
Sentara College of Health Science
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