Aysia McNair
Daleville
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
5
5
years of professional experience
Work History
Order Entry Specialist
PharMerica
Vinton
05.2023 - Current
- Process high-volume prescription and order entries with 100% accuracy and attention to detail.
- Communicate with healthcare providers and internal departments to verify and resolve discrepancies.
- Deliver top-tier support by clarifying issues, providing updates, and ensuring compliance with HIPAA standards.
- Recognized for Employee of the Month (June 2025) for exceeding performance and quality metrics.
Customer Service Representative – Credit Card Services
Dillard’s Credit Card Services
Roanoke
10.2021 - 04.2023
- Handled inbound customer inquiries regarding credit card accounts, payments, and disputes.
- Resolved escalated issues with professionalism, achieving consistent 5-star customer reviews.
- Educated customers on account benefits and options, strengthening satisfaction and loyalty.
- Balanced high call/chat volumes while maintaining quick response times and accuracy.
Certified Pharmacy Technician
CVS Pharmacy
Roanoke
05.2021 - 03.2023
- Prepared and filled prescriptions accurately for customers and healthcare providers.
- Assisted pharmacists with medication management and patient counseling tasks.
- Maintained inventory levels of medications and supplies in the pharmacy.
Education
High School Diploma -
William Fleming High School
Roanoke, VaSkills
- Live Chat & Email Support
- Order Processing & Data Entry
- Customer Relationship Management (CRM) Systems
- Typing Speed: 85 WPM (98% accuracy)
- Problem Solving & Conflict Resolution
- Technical Troubleshooting
- Excel & Microsoft Office Suite
- Customer Satisfaction & Retention
- HIPAA compliance
Additional Highlights
- Expert in Microsoft Excel, Word, and other Office applications
- Tech-savvy with strong adaptability to new software and CRM tools
- Strong multitasking ability: handle multiple chats and tasks simultaneously without error
- Flexible availability, including evenings, weekends, and holidays
Timeline
Order Entry Specialist
PharMerica
05.2023 - Current
Customer Service Representative – Credit Card Services
Dillard’s Credit Card Services
10.2021 - 04.2023
Certified Pharmacy Technician
CVS Pharmacy
05.2021 - 03.2023
High School Diploma -
William Fleming High School