Azaria Marks

• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved guest issues with reservations

• provide direct supervision of the Front Desk Associates including supervising, training and coaching Associates based on company standards, policies, and guidelines.

• Follow the check-in/departure procedures for all guests visiting the resort for any service provided by the resort.
• Answer all incoming phone calls.
• Provide updates to customers requesting information about their pet.
• Report and document (when applicable) to the Resort Manager and/or Resort Assistant Manager any potential hazards or behavioral problems involving guests or employees.
• Emptying trash cans, mopping floors, cleaning of rest rooms, common areas, and employee break room.
• Maintain cleanliness of the lobby during operating hours.
• Make and confirm reservations as a back-up to central reservations
• Utilize the applicable software systems
• Assist Manager and Assistant Managers with required reporting tasks
• Assist Resort Manager in training employees, assign/direct work, reward/coaching employees, and conduct employee performance appraisals.
• Responsible for assisting new & existing team members in completing their required LMS courses and training guide
• Perform duties as required by Resort Manager to maintain operation of the resort.

Receptionist-answering phone calls, put in vaccinations via (gingr) communicate with customers, informed customers on latest updates with the dog community, cleaned lobby, vip room, cat room, Organize and process the check-in/check-outs; coordinating suite placement and facility tour coordinator. Answer in-coming phone calls, listen and respond to voicemails, respond to emails . Offer upgrades and sell additional services based on guest wants and needs

Playtimer-

• Interacting with and monitoring dogs in play areas (play-yard and pool); using appropriate toys and tools to ensure a safe level of play

• Maintain visual observation of dogs at all times and spread attention and play among all dogs in playgroup
• Minimizing stress levels of all dogs in the playgroup and handling aggressive or unusual behaviors
• Controlling levels of play by following procedures and instructions provided by management and utilizing proper dog handling techniques
• Assisting the team with cleaning and play-yard maintenance duties

Bather-

• Assisting the grooming department with baths prior to scheduled grooms

• Being responsible for providing "go-home" baths as requested by clients or management
• May be tasked with performing nail trims, brushing teeth, and cleaning ears in a safe manner as trained
• Properly securing and reassuring the pets to ensure optimal safety and comfort
• Responsible for keeping bathing stations clean and having tools cleaned and ready for next use
• Asking for assistance immediately if a pet demonstrates unusual stress
• Performing other duties as assigned

• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Answered owner animal health questions and advised on best care practices.
• Entered data from pet records and office visits into computer system using avimark
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Completed patient referrals to other medical specialists.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Transcribed phone messages and relayed to appropriate personnel.
• Helped patients complete necessary vaccines history s and documentation.
• processed payment via cash, debit/credit , care credit

• Data entry; maintain pet parent information and dog files

• Answer phone calls, emails, and questions from pet parents

• Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person

• Be knowledgeable on pricing and services

• Record accurately healthy and behavioral notes in pet files and communicate those with customers in a professional manner

• Become proficient in POS software (training to be provided)

• Schedule spa services, daycare reservations, and boarding stays

• Check dogs in and out of daycare and boarding including confirming pick up time, spa services, promotional purchases, emergency contacts, feeding instructions, medication, and belongings

• Note which dogs owe for the day or services, collect on balances, and grow revenue

• Conduct evening closing procedures including transaction totals and balancing the cash drawer

• Maintain front desk supplies and inventory

• Communicate with Leadership & team regarding pet parent and business concerns

• Support your team with day to day responsibilities, as needed, including but not limited to performing tours, assisting staff in taking dogs to the appropriate playroom and assisting with difficult spa services) (Floater)

• bather

• Cleaned behind the scenes

• Preformed temperament evaluations

• Greet customers that came in for drop off or pick up • Prepared dogs to go into assigned playroom

Playroom attendant

• Interact and engage in a multitude of activities with a playroom of dogs, including group sit, follow the leader, and playroom agility

• Monitor safe play throughout the day with dogs of various sizes

• Maintain communication with shift leader during playtime

• Fast pace work environment, constantly moving

• Work with other team members to maintain a clean and safe environment

• Daily cleaning of the playroom and facility

Feed and medicate

• Made reservations through gingr

• answered phone calls
• created new reservations
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Protected animals from care errors by maintaining clear and secure tags.
• Kept animals clean and free of contaminants to promote optimal health.
• Provided top-notch customer service to every customer and exceptional care to animals.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.

• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.

• Supervised Dogs While Outside • Feed and medicated dogs

• Bathe dogs

• Cleaned kennels and play yard • Laundry and mopped

• Receptionist

• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Protected animals from care errors by maintaining clear and secure tags.
• Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
• Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
• Kept animals clean and free of contaminants to promote optimal health.
• Kept animal coats clean and healthy with regular washing, grooming and trimming.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Answered questions about store policies and addressed customer concerns.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.