Azariel Fields

As an Eligibility Specialist at Maximus, I take pride in providing compassionate and accurate support to individuals and families seeking access to public assistance programs. With a keen eye for detail and a strong grasp of policy guidelines, I carefully evaluate applications, verify documentation, and ensure timely determinations. I am committed to delivering respectful, client-centered service while maintaining the highest standards of integrity, confidentiality, and professionalism in every interaction.

• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Evaluated eligibility applications to ensure compliance with state and federal guidelines.
• Assisted clients in understanding program requirements, fostering clear communication and support.

As a Customer Service Representative at Conduent, I am dedicated to delivering high-quality support by addressing client needs with professionalism, empathy, and efficiency. I handle inquiries, resolve concerns, and provide accurate information while maintaining a positive and respectful demeanor. With strong communication skills and a commitment to excellence, I strive to create a seamless and supportive experience for every customer, ensuring their satisfaction and trust in the services we provide.

• Resolved customer inquiries through multiple communication channels, ensuring prompt and effective service.
• Collaborated with cross-functional teams to enhance service delivery and streamline processes.
• Analyzed customer feedback to identify trends, driving improvements in service protocols.